Service Desk Technician I

Switch; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Switch is seeking an IT Service Desk Technician I in Las Vegas, NV to provide first‑level support for on‑site staff. You’ll troubleshoot Windows, email, hardware and software, assist with onboarding/offboarding, and document resolutions in the ticketing system.

We look for basic Windows experience, familiarity with Active Directory, and a CompTIA A+ certification. This on‑site role requires reliable transportation and a customer‑focused mindset. Competitive benefits and growth opportunities.

Qualifications

• Basic experience supporting Windows desktops.
• Familiarity with Active Directory user and computer management.
• Experience using a help desk ticketing system.
• CompTIA A+ certification required.
• Valid driver’s license and reliable transportation for on site work.
• 2 years of IT support or help desk experience.

Responsibilities

• Provide first level technical support by phone, ticketing system, and remote tools.
• Troubleshoot Windows, email, hardware, and application issues.
• Monitor the help desk queue and resolve tickets based on priority and order received.
• Escalate issues that fall outside documented procedures or access levels.
• Set up and deploy workstations, peripherals, and standard software.
• Create, modify, and disable user accounts in Active Directory.
• Assist with employee onboarding and offboarding IT tasks.
• Document issues, resolutions, and internal procedures in the ticketing system.

Skills

Windows troubleshooting

Active Directory

Help desk software

Hardware troubleshooting

Software troubleshooting

Education

CompTIA A+ certification

Tools

Ticketing system

Job description

Location Las Vegas NV

About SwitchAt Switch we dont just design build and operate data centerswe are enabling the technology of the future Led by Founder & CEO Rob Roy we believe in revolutionary innovation operational excellence and the principle of karma Switch is where talented people come together to EVOLVE the digital world We believe that innovation isnt just about technologyits about the people culture and purpose that make it happen Every Switch team member contributes to a mission greater than themselves to create the worlds most advanced digital infrastructure that powers the progress of humanity

IT Service Desk Technician I

The IT Help Desk Technician I provides first level technical support to Switch team members This role focuses on resolving common hardware software and access issues following established procedures and escalating issues when needed You will support day to day IT operations that keep the business running This is an on site role based in Las Vegas

What Youll Do

• Provide first level technical support by phone ticketing system and remote tools
• Troubleshoot common Windows email hardware and application issues
• Monitor the help desk queue and resolve tickets based on priority and order received
• Escalate issues that fall outside documented procedures or access levels
• Set up and deploy workstations peripherals and standard software
• Create modify and disable user accounts in Active Directory
• Assist with employee onboarding and offboarding IT tasks
• Document issues resolutions and internal procedures in the ticketing system

What Were Looking For

• Follows documented processes and asks for help when needed
• Communicates clearly and professionally with internal customers
• Takes ownership of assigned tasks and follows through
• Works well as part of a support team
• Pays attention to detail when documenting work and configuring systems
• Provides consistent reliable customer service

What Youll Bring

• Basic experience supporting Windows desktop environments
• Familiarity with Active Directory user and computer management
• Experience using a help desk ticketing system
• Ability to troubleshoot common PC hardware and software issues
• CompTIA A certification required
• Additional certifications such as Network Security ITIL or Microsoft are a plus
• Valid drivers license and reliable transportation for on site work
• 02 years of experience in an IT support or help desk role

Why Switch

A Culture of Karma We are self motivated by karma ensuring our actions contribute to a positive supportive and forward thinking environment Industry Leading Designs Work with the most advanced data center technology on the planet and be a part of emerging technology development Flexibility & Remote Opportunities Whether in office hybrid or fully remote we offer the technology and support to keep teams connected and productive Career Stability & Growth In this expanding industry we invest in our people providing opportunities & advancement in a stable growing company Generous Benefits Package Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs and more

Join Us & Make a DifferenceThis is more than a jobits a mission If youre ready to be part of a culture that values innovation karma and limitless potential we want to hear from you