Remote IT Help Desk Technician - Las Vegas

UES; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

UES is seeking a Remote IT Help Desk Technician based in Las Vegas, NV to be the first point of contact for internal users, providing remote technical support and troubleshooting hardware and software issues. The role emphasizes customer service, problem solving, and timely issue resolution.

The ideal candidate will have a CompTIA certification (A+, Network+, or Security+), strong communication skills, and a willingness to learn and grow within a fast‑paced consulting environment.

Qualifications

• High School Diploma and/or an Associate’s degree in Information Systems, Computer Science, or a related field, or equivalent technical certifications and experience.
• 1-3 years of experience in IT Helpdesk or support related technical role.
• Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications.
• Proficient in mobile technology e.g. IOS and Android devices.
• Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN).
• Experience with ticketing systems and IT asset management tools.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills
• Ability to manage multiple priorities and respond to user needs in a timely manner.

Responsibilities

• Provide technical support to end users, including troubleshooting hardware, software, networking, and system issues.
• Respond to and address all support desk enquiries and provide technical support, track and monitor issues.
• Follow established IT UES internal end user Service Level Agreement to ensure a timely resolution.
• Assist with onboarding and offboarding processes including setting up and deactivating user accounts, hardware, and software access.
• Coordinate needed repairs over the phone or through remote communications.
• Install and configure applications on desktops, laptops, handheld devices.
• Maintain current knowledge of technology trends, tools, and best practices relevant to the role.
• Escalate complex issues to senior IT staff or vendors as needed and assist with issue resolution.
• Collaborate with team members on IT projects and initiatives as assigned.
• Perform other duties and responsibilities as required to support the department.

Skills

Excellent communication

Customer service

Troubleshooting

Multitasking

Education

High School Diploma and/or Associate’s degree in Information Systems or related field

Tools

Windows OS

Mac OS

Microsoft Office

IT ticketing systems

Job description

UES is seeking a Remote IT Help Desk Technician based in Las Vegas, NV to be the first point of contact for internal users, providing remote technical support and troubleshooting hardware and software issues. The role emphasizes customer service, problem solving, and timely issue resolution.

The ideal candidate will have a CompTIA certification (A+, Network+, or Security+), strong communication skills, and a willingness to learn and grow within a fast‑paced consulting environment.