IT Help Desk Associate - Frontline Tech Support

Russell Tobin; Columbus (OH); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k) retirement plan

Life & disability insurance

Employee discounts

Healthcare coverage

Job summary

Pride Global is seeking a motivated Jr. Help Desk to join our IT Service Desk team in Columbus, OH.

This entry-level role is the first point of contact for users, delivering courteous support, diagnosing hardware and software issues, and ensuring a positive experience in a fast-paced environment. You will provide front-line support via phone, chat and in-person, document incidents, escalate when needed, and assist with installations and repairs.

Qualifications

• High School Diploma or GED.
• IT certifications are a plus.
• 2–5 years of related IT/technical support experience.
• Strong customer service and communication skills.
• Ability to troubleshoot complex issues and deliver effective solutions.
• Willing to work variable shifts, including evenings, weekends and holidays.

Responsibilities

• Provide front-line phone, chat, and in-person support to end users.
• Diagnose, document, and resolve incidents related to enterprise software, hardware, and infrastructure.
• Deliver accurate, empathetic, and professional communication to users.
• Escalate unresolved issues as needed while maintaining urgency and professionalism.
• Support installations, modifications, diagnostics, and repairs of computer systems and peripherals.
• Ensure a positive customer support experience through timely resolution and follow-up.

Skills

Customer service

Communication skills

Troubleshooting

Ability to work under pressure

Education

High School Diploma or GED

Job description

Pride Global is seeking a motivated Jr. Help Desk to join our IT Service Desk team in Columbus, OH.

This entry-level role is the first point of contact for users, delivering courteous support, diagnosing hardware and software issues, and ensuring a positive experience in a fast-paced environment. You will provide front-line support via phone, chat and in-person, document incidents, escalate when needed, and assist with installations and repairs.