IT Help Desk Associate - Frontline Support & Growth

Russell Tobin; South Jordan (UT); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare coverage

Employee discounts

Job summary

PrideGlobal is seeking a motivated Help Desk Jr. to join its IT Service Desk in South Jordan, UT. You will be the first point of contact for end users, delivering friendly, professional support for hardware, software, and network issues.

The role offers a 12-month contract with potential extension, flexible shifts including evenings and weekends, and benefits such as healthcare coverage and employee discounts. Strong communication and problem-solving are essential.

Qualifications

• High School Diploma or GED required; IT certifications are a plus.
• 1–2 years of related IT or technical support experience.
• Strong customer service and communication skills.
• Ability to troubleshoot complex issues and deliver effective solutions.
• Willing to work variable shifts, including evenings, weekends, and holidays.

Responsibilities

• Provide front-line phone, chat, and in-person support to end users.
• Diagnose, document, and resolve incidents related to enterprise software, hardware, and infrastructure.
• Deliver accurate, empathetic, and professional communication to users.
• Escalate unresolved issues as needed while maintaining urgency and professionalism.
• Support installations, modifications, diagnostics, and repairs of computer systems and peripherals.
• Ensure a positive customer support experience through timely resolution and follow-up.

Skills

Customer service

Communication

Troubleshooting

Under pressure

Education

High School Diploma or GED

Job description

PrideGlobal is seeking a motivated Help Desk Jr. to join its IT Service Desk in South Jordan, UT. You will be the first point of contact for end users, delivering friendly, professional support for hardware, software, and network issues.

The role offers a 12-month contract with potential extension, flexible shifts including evenings and weekends, and benefits such as healthcare coverage and employee discounts. Strong communication and problem-solving are essential.