IT Help Desk Associate

Casey Peterson Ltd; Rapid City (SD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Job summary

Casey Peterson, LTD is seeking a dependable IT Help Desk Associate to join our Information Technology team. This entry-to-mid-level role focuses on first-line support, troubleshooting, workstation deployment, and helping with day-to-day technology operations across our firm.

You will provide technical support via phone, email, chat, and in person, troubleshoot Windows and Microsoft 365, set up devices, assist with software updates, and help onboard employees.

Qualifications

• Strong customer service and communication skills.
• Basic knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and networking concepts.
• Ability to prioritize tasks and manage multiple requests efficiently.
• Attention to detail and problem-solving abilities.
• Commitment to professionalism, teamwork, and continuous learning.
• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent education and experience will be considered.

Responsibilities

• Provide technical support via phone, email, chat, and in person.
• Troubleshoot hardware, software, network connectivity, Microsoft 365, and firm-specific applications.
• Set up, image, deploy, and maintain workstations, laptops, and peripheral devices.
• Assist with software installations, updates, and routine system maintenance.
• Support employee onboarding and technology-related training.
• Document technical issues and resolutions while maintaining accurate records.
• Escalate complex technical issues to senior IT staff as needed.
• Help maintain a positive technology experience for employees throughout the firm.

Skills

Customer service

Communication

Windows OS

Microsoft 365

Networking concepts

Problem solving

Multitasking

Teamwork

Continuous learning

Education

Associate degree in IT/CS

Job description

Launch Your IT Career with Casey Peterson, LTD

Casey Peterson, LTD is seeking a dependable, service-oriented IT Help Desk Associate to join our Information Technology team. This entry-to-mid-level role is ideal for someone with a strong technical foundation who enjoys solving problems, helping others, and building a career in IT. The position focuses on first-line technical support, troubleshooting, workstation deployment, and assisting with day-to-day technology operations across our growing accounting and advisory firm.

What You'll Do

• Provide technical support via phone, email, chat, and in person.
• Troubleshoot hardware, software, network connectivity, Microsoft 365, and firm-specific applications.
• Set up, image, deploy, and maintain workstations, laptops, and peripheral devices.
• Assist with software installations, updates, and routine system maintenance.
• Support employee onboarding and technology-related training.
• Document technical issues and resolutions while maintaining accurate records.
• Escalate complex technical issues to senior IT staff as needed.
• Help maintain a positive technology experience for employees throughout the firm.

What We're Looking For

• Strong customer service and communication skills.
• Basic knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and networking concepts.
• Ability to prioritize tasks and manage multiple requests efficiently.
• Strong attention to detail and problem-solving abilities.
• Commitment to professionalism, teamwork, and continuous learning.
• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent education and experience will be considered.

Why Casey Peterson?

At Casey Peterson, we believe our people are our greatest asset. You'll work alongside experienced professionals in a collaborative, team-oriented environment where learning and growth are encouraged. We offer competitive compensation, comprehensive benefits, professional development opportunities, and the chance to make a meaningful impact every day.

If you're passionate about technology, enjoy helping others, and are ready to grow your IT career, we'd love to hear from you.