Senior IT Desktop Support Analyst - Client Services

Casey; Ankeny (IA); Hybrid; USD 73,000 - 96,000; Full time

Job summary

Casey’s Store Support Center in Ankeny, IA is seeking a Senior IT Desktop Support Analyst - Client Services to lead end-user technology initiatives across the enterprise. You will combine endpoint engineering, automation, analytics, and executive support to improve productivity, security, and reliability.

The role requires hands-on experience with Intune, Autopilot, Microsoft 365, Windows 11, and PowerShell automation, plus strong collaboration with Security and Infrastructure teams.

Qualifications

• Bachelor's degree in information technology, Computer Science, Information Systems, or equivalent experience.
• 3+ years of progressive IT support experience with increasing technical responsibility.
• Ability to lead complex technical problem solving across endpoints and end-user computing technologies.
• Hands-on experience administering Microsoft Intune and device management.
• Expertise supporting Windows 11, Microsoft 365, SCCM, Windows Autopilot, and enterprise applications.
• Experience with Azure Virtual Desktop.
• Experience developing PowerShell automation for endpoint administration.
• Strong communication with technical teams and executives.
• Demonstrated technical leadership and mentoring abilities.

Responsibilities

• Own technical resolution and RCA for endpoint, VDI, mobile, and collaboration issues.
• Serve as bridge between Service Desk, Client Services, Infrastructure, Engineering, and Security.
• Mentor analysts to raise technical capability.
• Lead or support technology refreshes, migrations, and modernization initiatives.
• Use ServiceNow dashboards and Power BI to identify trends and improve service delivery.

Skills

Communication skills

Technical leadership

Problem solving

Education

Bachelor's degree in IT or related field

Tools

Intune

Autopilot

Microsoft 365

Windows 11

SCCM

Azure Virtual Desktop

PowerShell

Job description

Senior IT Desktop Support Analyst - Client Services

#14554

Ankeny, Iowa, United States

Full-Time Part-Time Designation

Full-time

Job Description

The Senior IT Desktop Support Analystis a highly visible technical leader within Client Services, responsible for advancing the end-user technology experience across Casey’s enterprise. This role combines endpoint engineering, workplace technology leadership, automation, analytics, and executive support to drive operational excellence and modernize how technology enables the business. The position combines deep technicalexpertise, mentoring analysts,establishingtechnical standards, delivering white-glove support for executive leadership, driving automation and AI,leveragingoperational analytics, and evaluating emerging technologies that improve productivity, security, and reliability.

Technical Leadership & Escalation Management

• Own the technical resolution, root cause analysis, and continuous improvement of complex endpoint, virtual desktop, mobile, collaboration, and workplace technology issues.
• Serve as a technical bridge between Service Desk, Client Services, Infrastructure, Engineering, and Security teams.
• Mentor analysts and help raise the technical capability of the Client Services organization.

Endpoint Engineering & Device Management

• Partner with the Lead Analyst for operational health, lifecycle management, and continuous improvement of endpoint technologies.
• Provide expertise in Intune, Autopilot, Microsoft 365, Windows 11, endpoint security, compliance, and mobile device management.
• Partner with Infrastructure and Security teams on enterprise standards and solutions.
• Support AVD environments through partnering with Infrastructure for monitoring, performance optimization, troubleshooting, and operational support.
• Support Microsoft Teams Rooms, AV systems, executive collaboration technologies, digital signage, and conference room technologies.
• Support executive meetings, business critical events, and high-visibility collaboration needs.
• Lead or support technology refreshes, acquisitions, migrations, onboarding initiatives, and modernization efforts.
• Coordinate project activities across technical teams and business stakeholders.
• Drive automation and standardization through PowerShell scripting, modern management practices, and process optimization.
• Analyze trends and recurring incidents to improve service quality.
• Use ServiceNow dashboards, Power BI reporting, and operational metrics to identify trends, improve service delivery, and support leadership decision making.
• Evaluate emerging technologies, including Microsoft Copilot and AI-enabled workplace solutions, to improve employee productivity and support efficiency.

Compensation:

Starting pay range: $73,000 - $95,900. Actual pay may vary based on Casey’s assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, and qualifications. Other factors impacting pay include local prevailing wages and internal equity. This position is eligible for annual cash bonuses based on company performance. Our full salary range for this role does extend beyond the typical hiring range listed, allowing team members the opportunity to continue to grow within the company.

Requirements

• Bachelor's degree in information technology, Computer Science, Information Systems, or equivalent experience.
• 3+ years of progressive IT support experience with increasing technical responsibility.
• Demonstrated ability to lead complex technical problem solving across endpoints, workplace, collaboration, and end-user computing technologies.
• Hands‑on experience administering Microsoft Intune, including configuration profiles, device enrollment and token management, MDM troubleshooting, policy deployment, and endpoint compliance support.
• Expertise supporting Windows 11, Microsoft 365, SCCM, Windows Autopilot, endpoint security platforms, and enterprise applications.
• Experience supporting enterprise end-user computing environments, including executive stakeholders and service management platforms.
• Experience with Azure Virtual Desktop or similar virtual desktop technologies.
• Experience developing and maintaining PowerShell automation for endpoint administration, reporting, remediation, and operational efficiency.
• Effective communicationskills with the ability to engage technical teams, business partners, and executive leadership.
• Demonstrated technical leadership, mentoring, and complex problem-solving abilities.
• Demonstrated commitment to delivering exceptional end‑user experience through proactive support, problem management, and continuous improvement.

Preferred Certifications

• CompTIA Security+
• ITIL Foundation Certification

This role does allow for 100% remote work.Qualified candidates must live within a daily commutable distance of Casey's Store Support Center in Ankeny, IA and be willing to work onsite 5 days per week.