IT Support Technician

Lawgistics-Inc; Carlsbad (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Home office stipend

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Company parties

Dental insurance

Free food & snacks

Job summary

Lawgistics-Inc, an outsourced IT firm serving mid/large sized law firms, is seeking entry to mid-level IT support staff for on-site work at our Carlsbad, CA office. You will help users with Office apps, printers, and peripherals, while growing your skills across cloud and security disciplines.

We value a friendly, professional demeanor and a strong desire to learn. A bachelor’s in CS or related field (or an associate’s with IT experience) is preferred, with Microsoft certs a plus.

Qualifications

• Friendly and professional customer service skills.
• A strong desire to learn and advance in the IT field.
• Bachelor’s degree in computer science, information systems or related discipline; or an associate’s degree and two years of IT experience. Microsoft certifications a plus.

Responsibilities

• Assist end users with Microsoft Office and other applications.
• Assist end users with installation of printers, scanners, webcams and other peripherals.
• Troubleshooting remote access issues.
• Provide mobile device support.
• Build new desktop/laptop PCs from image or via automation.
• Work on productivity related PowerShell scripts.
• Manage end user communications for assigned clients.
• Coordinate actions with the Infrastructure Team on assigned clients.
• Occasional work at client premises.

Skills

Customer service

Willingness to learn

Communication skills

Education

Bachelor’s degree in computer science or information systems

Associate’s degree + 2 years IT experience

Tools

PowerShell

Job description

Benefits:

• Health insurance
• Home office stipend
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Free food & snacks

We are an outsourced IT firm specializing in mid/large sized law firms. We are expanding and need additional technical staff to help achieve our vision on a larger scale. Our firm is technically progressive and has a heavy emphasis on cloud, security, and excellent service. We also have a great culture where everyone gets along and has fun.

The prerequisites for the position are:

• Friendly and professional customer service skills
• A strong desire to learn and advance in the IT field
• A bachelor’s degree in computer science, information systems or a related discipline; or an associate’s degree and two years of IT experience. Current Microsoft certifications a plus!

Job duties will include:

• Assist end users with Microsoft Office and other applications
• Assist end users with installation of printers, scanners, webcams and other peripherals
• Troubleshooting remote access issues
• Provide mobile device support
• Build new desktop/laptop pcs from image or via automation
• Work on productivity related PowerShell scripts
• Work on endpoint aspects of projects
• Manage end user communications for assigned clients
• Coordinate actions with the Infrastructure Team on assigned clients
• Occasional work at client premises

This is a full-time in office position with competitive benefits and compensation. We expect candidates to learn rapidly and progress upward in our organization. If you are looking for a professional IT career in a fun, fast paced environment with lots of opportunity for skill and career enhancement.