Onsite Desktop Support Analyst – IT Helpdesk Pro

Altera Digital Health; Mobile (AL); On-site; USD 45,000 - 55,000; Full time

Job summary

Altera Digital Health in Mobile, AL is hiring an IT Associate Desktop Support Analyst responsible for troubleshooting technical issues and providing customer support. This role demands effective communication, technical knowledge, and the ability to collaborate with the IT team.

The candidate must possess a high school diploma, with a preference for a bachelor's degree and 2-4 years of relevant experience. Compensation starts at $22.83 per hour, reflecting the anticipated salary for this position.

Qualifications

• 2 to 4 years of experience in a related field.
• ITIL or relevant certifications preferred but not required.

Responsibilities

• Troubleshoot and resolve technical problems for end-users.
• Maintain help desk ticketing system and documentation.
• Provide exceptional customer service and interpersonal support.

Skills

Technical knowledge of IT systems and networks

Excellent interpersonal and communication skills

Customer service orientation

Troubleshooting skills

Experience with MAC and IOS products

Education

High School diploma

Bachelor's degree (preferred)

Job description

Altera Digital Health in Mobile, AL is hiring an IT Associate Desktop Support Analyst responsible for troubleshooting technical issues and providing customer support. This role demands effective communication, technical knowledge, and the ability to collaborate with the IT team.

The candidate must possess a high school diploma, with a preference for a bachelor's degree and 2-4 years of relevant experience. Compensation starts at $22.83 per hour, reflecting the anticipated salary for this position.