IT Help Desk Analyst II - Customer-Focused Support

TEKsystems; Battle Ground (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Job summary

TEKsystems in Battle Ground, WA is seeking a contract IT Support Technician to provide hands-on and remote end-user support in a fast-paced enterprise environment. You will be the primary contact for IT incidents, troubleshooting hardware, software, and network issues while delivering excellent customer service.

The role emphasizes Windows desktop support, imaging and deployment, asset management, and collaboration with IT teams on major hardware refresh and migration projects.

Qualifications

• Bachelor’s degree in IT or related field, or 3–5 years IT support experience.
• Strong customer service, communication, and interpersonal skills.
• Ability to prioritize tasks and handle multiple support requests.
• Adaptability and willingness to learn new technologies in a constantly evolving IT environment.
• Experience supporting Windows desktop environments and enterprise applications.
• Experience with imaging and deployment processes.
• Knowledge of hardware and software installation, maintenance, and troubleshooting.
• Experience working with ticketing systems and IT service management processes.
• Familiarity with ITIL-based support environments preferred.

Responsibilities

• Provide desktop, application, and technical support for end users via desk-side, remote, and phone support.
• Troubleshoot and resolve issues related to PCs, laptops, printers, mobile devices, phones, handheld devices, and network connectivity.
• Serve as the first point of contact for IT incidents, ensuring timely resolution or escalation when necessary.
• Support hardware and software deployment, maintenance, upgrades, and technology refresh initiatives.
• Perform desktop and laptop imaging, configuration, and deployment activities.
• Manage and track IT assets, including inventory, deployments, and device lifecycle activities.
• Coordinate issue resolution with internal IT teams while acting as the primary communication point for end users.
• Maintain accurate documentation and ticket updates within the organization’s incident management system.
• Follow established IT service management processes, security policies, and operational procedures.
• Assist with additional IT support projects and responsibilities as assigned.

Skills

Customer service

Communication

Interpersonal skills

Task prioritization

Adaptability

Windows support

Imaging/deployment

Ticketing systems

ITIL familiarity

Education

Bachelor's or Associate degree with IT experience

Tools

ServiceNow

Remote Desktop

Active Directory

Citrix

Job description

TEKsystems in Battle Ground, WA is seeking a contract IT Support Technician to provide hands-on and remote end-user support in a fast-paced enterprise environment. You will be the primary contact for IT incidents, troubleshooting hardware, software, and network issues while delivering excellent customer service.

The role emphasizes Windows desktop support, imaging and deployment, asset management, and collaboration with IT teams on major hardware refresh and migration projects.