Information Technology Field Technician

USK Technologies; Battle Ground (WA); On-site; USD 33,000 - 44,000; Full time

Job summary

USK Technologies is seeking a Tier-2 Help Desk Support (Field IT) to provide in-person, desk-side and remote support to business users in Battle Ground, WA. The role includes imaging desktops/laptops, troubleshooting a range of devices, and coordinating issue resolution as the primary contact for end users.

The position requires field IT experience, strong customer service skills, and the ability to travel ~20% to regional offices. This is a 12-month contract with a pay rate of $28/hour on W2.

Qualifications

• Previous field IT support experience.
• Excellent customer service and communication skills, including the ability to explain technical concepts in simple terms.
• Strong prioritization skills and the ability to learn new technologies.
• Bachelor's degree in Information Technology, or an associate degree plus 3-5 years of experience.
• Experience with ITIL-focused ticket management tools; ServiceNow is a plus.
• Desktop/laptop imaging and hardware/software support experience.

Responsibilities

• Provide in-person, desk-side, and remote application and desktop support to business users.
• Troubleshoot computers, networks, phones, printers, mobile devices, and handhelds.
• Participate in technology refresh projects and imaging desktops/laptops.
• Coordinate issue resolution while serving as the primary contact for end users.

Job description

Position: Tier-2 Help Desk Support (Field IT)

Location: Battle Ground, WA

Duration: 12-month contract

Pay Rate: $28/hour on W2

Travel: Approximately 20% to regional field offices, including Eugene, OR, Tri-Cities, Seattle, Eastern Washington, and other locations as needed.

You will provide in-person, desk-side, and remote application and desktop support to business users. Responsibilities include troubleshooting computers, networks, phones, printers, mobile devices, and handhelds; participating in technology refresh projects; imaging desktops/laptops; and maintaining IT assets. You will also coordinate issue resolution while serving as the primary contact for end users.

Required Qualifications:

• Previous field IT support experience.
• Excellent customer service and communication skills, including the ability to explain technical concepts in simple terms.
• Strong prioritization skills and the ability to learn new technologies.
• Bachelor's degree in Information Technology, or an associate degree plus 3-5 years of experience.
• Experience with ITIL-focused ticket management tools; ServiceNow is a plus.
• Desktop/laptop imaging and hardware/software support experience.

Technology Environment: Microsoft Office 365, Teams, Windows 10, PXE imaging, Active Directory, iPhone support, Citrix, Remote Assistance/Remote Desktop, HP desktops/laptops, and multifunction printers.