Hybrid IT Desktop Support Specialist

Washington State Department of Transportation; Olympia (WA); Hybrid; USD 74,000 - 100,000; Full time

Benefits offered by this job

Flexible/hybrid remote work options

Travel to multiple sites

Paid holidays and vacation

Job summary

Washington State Department of Transportation is seeking a journey-level IT Customer Support Specialist to provide operational technology support across agency divisions. You will diagnose, troubleshoot, and resolve issues with workstations, devices, software and hardware in a 24-hour environment.

Role requires strong customer service, problem-solving, and independent management of complex technology issues while supporting diverse business needs.

Qualifications

• Demonstrated professional technical support experience with client computing hardware, OS, firmware updates and peripherals.
• Customer support experience with troubleshooting and incident management.
• In-depth experience with Microsoft 365, Windows OS, Intune, AD, and Office Suite.
• Ability to manage priorities and deadlines across concurrent projects.
• Willingness to learn and adapt in a dynamic environment.

Responsibilities

• Provide journey-level technical expertise to troubleshoot and resolve enterprise technology issues.
• Collaborate with employees and units at various sites or remotely.
• Manage lifecycle of support requests in the incident system with SLAs.
• Administer cloud environments by managing user licensing and security groups.
• Diagnose and remediate conflicts involving GPOs and app interoperability.
• Execute configuration management with Intune and SCCM to deploy software and updates.
• Deploy images for laptops/desktops meeting agency specs.
• Install and sustain peripherals including docking stations and multi-monitor setups.
• Deliver ongoing technical training to maximize adoption of new features.

Skills

Technical Support

Customer Support

Microsoft Technologies

Time & Task Management

Growth Mindset

Tools

Microsoft Intune

Active Directory

Group Policy

Endpoint Configuration Manager

PowerShell

Job description

Washington State Department of Transportation is seeking a journey-level IT Customer Support Specialist to provide operational technology support across agency divisions. You will diagnose, troubleshoot, and resolve issues with workstations, devices, software and hardware in a 24-hour environment.

Role requires strong customer service, problem-solving, and independent management of complex technology issues while supporting diverse business needs.