IT Help Desk Analyst I: Launch Your Tech Support Career

Moffitt Cancer Center

Tampa (FL)

On-site

USD 30,000 - 46,000

Full time

37 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Moffitt Cancer Center in Tampa, FL is seeking an IT Service Desk Analyst I to provide Tier 1 technical phone support for end users and affiliated parties, including staff, clinicians, researchers, and portal users. The role requires competency across multiple enterprise operating systems, hardware, and software.

Responsibilities include troubleshooting, hardware/software installation, PC builds, and documenting processes; opportunities to develop knowledge base material and assist with

Qualifications

High School Diploma or GED required; 2+ years of help desk experience in a high-volume environment.
Experience with Windows and Mac, imaging/deployment, enterprise ticketing software, VPN/remote access, VOIP and remote user support.
Certifications such as MCSE or A+ are preferred.

Responsibilities

Resolves customer technical issues via phone or remote tools.
Processes user-generated IT service requests.
Assists in the creation of internal IT knowledge base reference material.
Ensures proper escalations and follow-through for critical situations.
Provides excellent customer service to end users.

Skills

Windows OS

MAC OS

Hardware imaging & deployment

Enterprise ticketing software

Client/server infrastructure

Desktop applications

VPN/remote connectivity

VOIP technology

Remote user support

Education

High School Diploma/GED

MCSE Certification

A+ Certification

Job description

Responsibilities include troubleshooting, hardware/software installation, PC builds, and documenting processes; opportunities to develop knowledge base material and assist with

Get your free, confidential resume review.

or drag and drop your file here.