IT Service Desk Analyst I — Tier 1 Tech Support

CO2000 H. Lee Moffitt Cancer Center and Research Institute, Inc.; United States; On-site; USD 30,000 - 46,000; Full time

Job summary

Moffitt Cancer Center is seeking an IT Service Desk Analyst I to deliver Tier 1 technical support to internal users, affiliates, and external portal users. The role covers OS and hardware support, software installation, and occasional pc builds while maintaining strong customer service.

Ideal candidates have 2+ years in a help desk role, familiarity with Windows, Mac, imaging, ticketing systems, and remote connectivity. MCSE or A+ certifications are preferred, with salary range posted.

Qualifications

• Minimum 2 years help desk support experience in a high-volume environment.
• Experience with Windows OS, MAC OS, imaging and deployment.
• MCSE or A+ Certification is preferred.

Responsibilities

• Resolves customer technical issues via phone or remote tools.
• Processes user-generated IT service requests.
• Assists in creating internal IT knowledge base materials.

Skills

Help desk experience

Windows OS

macOS

Hardware imaging

Enterprise ticketing software

VOIP technology

VPN / remote connectivity

Remote user support

Education

High School Diploma/GED

Tools

Enterprise ticketing software

Job description

Moffitt Cancer Center is seeking an IT Service Desk Analyst I to deliver Tier 1 technical support to internal users, affiliates, and external portal users. The role covers OS and hardware support, software installation, and occasional pc builds while maintaining strong customer service.

Ideal candidates have 2+ years in a help desk role, familiarity with Windows, Mac, imaging, ticketing systems, and remote connectivity. MCSE or A+ certifications are preferred, with salary range posted.