IT Support Technician I: End-User Tech & Helpdesk

Moffitt Cancer Center; Tampa (FL); Hybrid; USD 55,000 - 83,000; Full time

Job summary

The IT Support Technician I at Moffitt Cancer Center provides in-person and remote end‑user computing support to staff across the organization. You will handle break/fix, manage IT inventory, assist with projects, and write documentation for common processes using a ticketing system.

We seek candidates with a High School Diploma/GED and at least two years in the areas listed, including Windows 10, Microsoft Office 365, networking, AD/SCCM/ServiceNow, and strong customer service.

Qualifications

• High School Diploma or GED required.
• Two years of experience supporting desktops, laptops, phones, tablets, and peripherals.
• Two years of experience with Windows 10, Office 365 apps, and networking (LAN/Wi‑Fi/VPN).
• Experience with AD, SCCM, ServiceNow, and Zoom is preferred.

Responsibilities

• Respond to incidents and service requests with a focus on great customer support.
• Install and configure hardware/software including desktops, laptops, printers, tablets, and related devices.
• Document incidents and requests; escalate complex issues per procedures.
• Adhere to standards for devices/software; report non‑standard installations.
• Collaborate with networking and systems teams to support end‑user services.
• Maintain hardware/software license inventories and assist with audits.
• Support teammates to improve team knowledge and service levels.

Skills

Customer service

Teamwork

Education

High School Diploma/GED

Tools

Windows 10

Office 365

LAN/Wi-Fi/VPN

Active Directory

SCCM

ServiceNow

Zoom

Job description

The IT Support Technician I at Moffitt Cancer Center provides in-person and remote end‑user computing support to staff across the organization. You will handle break/fix, manage IT inventory, assist with projects, and write documentation for common processes using a ticketing system.

We seek candidates with a High School Diploma/GED and at least two years in the areas listed, including Windows 10, Microsoft Office 365, networking, AD/SCCM/ServiceNow, and strong customer service.