IT Service Desk Technician – 1st & 2nd Line Support

Holland & Knight LLP; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision plans

Life and AD&D insurance

Disability insurance

FSAs/HSAs

401(k)

Profit sharing

Paid holidays

Job summary

Holland & Knight LLP in Tampa, FL seeks an IT Service Desk Support Specialist to provide professional customer service and technical help for corporate software, hardware, and networks. You will troubleshoot, resolve issues, and assist IT staff with onboarding and access management.

The role requires 3–5 years of level one help desk experience, a Bachelors degree, and basic technical certifications. On-site work and a strong customer-service mindset are essential.

Qualifications

• Bachelors degree required.
• 35 years of level one help desk support experience.
• Basic technical certifications such as A+, MCP, etc.

Responsibilities

• Provide phone and email support for corporate software, hardware, peripherals, and networks.
• Manage access and reset passwords; log calls in ticket system.
• Perform 2nd level support including user onboarding/offboarding and Active Directory management.
• Troubleshoot PC and printer issues and resolve hardware/software problems.
• Process remote and mailbox access requests according to protocols.

Skills

Customer service

Analytical thinking

Team collaboration

Written & verbal communication

Willingness to learn

Education

Bachelors degree

A+ or MCP certification

Tools

Microsoft Office

Active Directory

Windows 10

MacOS

Job description

Holland & Knight LLP in Tampa, FL seeks an IT Service Desk Support Specialist to provide professional customer service and technical help for corporate software, hardware, and networks. You will troubleshoot, resolve issues, and assist IT staff with onboarding and access management.

The role requires 3–5 years of level one help desk experience, a Bachelors degree, and basic technical certifications. On-site work and a strong customer-service mindset are essential.