IT SERVICE DESK ANALYST I (Sun-Thur 8a-430pm)

SPEROS; Magnolia, Northern (AR, KY); Hybrid; USD 29,000 - 45,000; Full time

Job summary

Moffitt Cancer Center is hiring an IT Service Desk Analyst I to provide Tier 1 technical support for internal users and affiliated parties. You will handle phone and remote issue resolution, assist with software/hardware setups, and contribute to knowledge base materials.

The role requires a proactive customer-service mindset, familiarity with Windows and Mac environments, and capability to work in a hybrid schedule at Magnolia Hospital.

Qualifications

• High school diploma or GED required.
• 2+ years of help desk experience in a high-volume setting.
• Experience with Windows, Mac, imaging, ticketing and remote support.

Responsibilities

• Resolve technical issues via phone or remote tools.
• Process IT service requests and escalate as needed.
• Assist in creating internal knowledge base materials.
• Provide excellent customer service to end users.

Skills

Windows OS

MAC OS

Imaging & deployment

Enterprise ticketing

Client/server infra

Desktop applications

VOIP technology

VPN/remote connectivity

Remote user support

Education

High School Diploma/GED

Tools

MCSE

A+ Certification

Job description

## IT SERVICE DESK ANALYST IApply: Hybrid (Part -time in Office): Magnolia Hospital: Full time: Posted Yesterday: R-4141### Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.### As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.**Summary**The IT Service Desk Analyst I provides Tier 1 technical phone support and customer service for all Moffitt end users and affliated parties, to include but not limited to, internal Moffitt administrative, clinical and research employees, and external parties accessing the Moffitt Patient Portal.This position requires technical competency related to supporting multiple enterprise operating systems, hardware platforms and software. The duties of the IT Service Desk Analyst I may extend beyond routine troubleshooting to include hardware/software installation, repair, relocation, maintenance and support. The IT Service Desk Analyst I also assists, as necessary, with pc builds, reviewing software needs and processing other Information Technology (\"I.T.\") service requests.IT Service Desk Analyst IResponsibilities:* Resolves customer technical issues via phone or remote tools.* Processes user-generated I.T. service requests.* Assists in the creation of internal I.T. knowledge base reference material* Ensures proper escalations and follow-through for critical situations.* Provides excellent customer service to end users.Credentials and Experience:* High School Diploma/GED* Minimum of 2 years help desk support experience, preferably in a high-volume technical, customer service or healthcare environment.* Verifiable experience with the following technologies: Windows OS, MAC OS, hardware device imaging and deployment, enterprise ticketing software, client / server enterprise infrastructure, desktop applications, VOIP technology, general distributed hardware and peripherals, VPN / remote connectivity, and remote user support.Preferred Certifications:* MCSE* A+ Certification**Salary Range**$21.65 - $33.05*Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.*