IT Help Desk Analyst I: Frontline Tech Support

Accuserve Solutions; Dayton (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Accuserve Solutions is seeking an IT Help Desk Support Analyst I to provide frontline technical support for staff and company applications. The role troubleshoots hardware, software, and user access issues, determines root causes, and recommends resolutions; participates in projects and IT process improvements.

The analyst will document solutions, assist with onboarding, and collaborate with the technology department to ensure timely issue resolution. On-call rotation may be required.

Qualifications

• Associate degree in computer science or related field or equivalent experience.
• Experience in help desk or IT support environment preferred.
• Ability to learn and support new applications.

Responsibilities

• Respond to staff questions on company-supported applications.
• Troubleshoot hardware, software, and user access issues; identify root cause.
• Create and maintain user accounts in tools and Active Directory; document resolutions.

Skills

Problem solving

Customer service

Communication

Education

Associate degree in CS or related field

Tools

Windows 10/11

Microsoft 365

Exchange/Outlook

Active Directory

Job description

Accuserve Solutions is seeking an IT Help Desk Support Analyst I to provide frontline technical support for staff and company applications. The role troubleshoots hardware, software, and user access issues, determines root causes, and recommends resolutions; participates in projects and IT process improvements.

The analyst will document solutions, assist with onboarding, and collaborate with the technology department to ensure timely issue resolution. On-call rotation may be required.