IT Help Desk Analyst I

Brick; Fort Worth (TX); In loco; USD 25.000 - 34.000; Tempo pieno

Descrizione del lavoro

Acme Brick Company is seeking a Help Desk Analyst I to support internal users with hardware, software, and network issues. The role emphasizes efficient incident resolution and strong user service orientation.

The ideal candidate has knowledge of Windows operating systems, PC hardware, VPN access, imaging tools, and ticketing systems. An associate degree in CS and at least one year of related experience are preferred. This is an entry-level, safety-sensitive position.

Competenze

• We are seeking an Associate degree holder with at least 1 year of related experience in IT support.
• Proficiency in Windows OS, Microsoft Office, and basic networking concepts is required.
• Experience with remote support, VPN, Active Directory, imaging tools and ticketing software is preferred.

Mansioni

• Resolve incidents and service requests for internal users promptly.
• Update user accounts and perform password resets as needed.
• Troubleshoot hardware, software, and network issues and escalate when required.
• Document procedures and maintain an asset inventory.

Conoscenze

Windows OS knowledge

PC hardware knowledge

Remote support / VPN

Imaging software

Helpdesk ticketing software

Formazione

Associate degree or higher in Computer Science

Strumenti

Active Directory

Imaging software

Helpdesk ticketing software

Descrizione del lavoro

Acme Brick Company is seeking a Help Desk Analyst I to support internal users with hardware, software, and network issues. The role emphasizes efficient incident resolution and strong user service orientation.

The ideal candidate has knowledge of Windows operating systems, PC hardware, VPN access, imaging tools, and ticketing systems. An associate degree in CS and at least one year of related experience are preferred. This is an entry-level, safety-sensitive position.