IT Support Technician

FiveStar Food Mart; Bardstown, Northern (KY, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

FiveStar Food Mart Corporate Office in Bardstown, KY is seeking an IT Support Technician to provide front-line technical support for store and office users, resolving hardware, software, and connectivity issues to keep technology running reliably.

Responsibilities include logging and prioritizing helpdesk tickets, deploying equipment, assisting with software updates and licensing, onboarding/offboarding, and cross-functional collaboration with IT, POS, and FT teams, with rotational

Qualifications

• 2-year college or technical degree in related field; 2+ years’ experience, or equivalent.
• Experience providing technical support in a helpdesk/desktop environment.
• Strong verbal/written communication and teamwork.
• Ability to prioritize and manage time effectively.

Responsibilities

• Log, prioritize, and resolve helpdesk tickets for hardware, software, and connectivity issues.
• Set up, configure, and deploy new equipment and peripherals; assist with mobile devices.
• Assist with software installations, updates, and licensing; perform routine health checks.
• Assist with onboarding/offboarding including account setup and device provisioning.
• Escalate complex issues with thorough documentation and collaborate with IT, POS, and FT teams.
• Maintain accurate records and knowledge base documents; assist in user-guide creation.
• Provide end-user training on technology tools and best practices.
• Provide rotational weekend and holiday support as scheduled.

Skills

Technical support

Troubleshooting hardware

Troubleshooting software

Connectivity troubleshooting

Documentation

Customer service

End-user training

Education

2-year college or technical degree in related field

Tools

Microsoft Office Suite

Windows/macOS familiarity

Helpdesk ticketing systems

Job description

Corporate Office
951 Withrow Court
Bardstown, KY 40004, USA

Description

General Summary: The IT Support Technician provides front-line technical support to store and office users, resolving hardware, software, connectivity, and device issues. This role ensures timely, high-quality support across all our locations — keeping technology running reliably to support the productivity of end users.

• Receive, log, and prioritize helpdesk tickets; provide hands-on troubleshooting and resolution for hardware, software, application, and connectivity issues across desktops, laptops, tablets, printers, and other end-user devices.
• Set up, configure, and deploy new equipment including computers, tablets, and peripherals; support mobile device enrollment, configuration, and troubleshooting.
• Assist with software installations, updates, and licensing compliance; perform routine maintenance and health checks on end-user devices and peripherals.
• Assist with onboarding and offboarding employees, including account setup, device provisioning, and access rights management as directed.
• Escalate complex issues to the Information Technology (IT) Support Manager with detailed documentation; collaborate with IT, Point-of-Sale (POS), and Fuel Technology (FT) teams on cross-functional technology issues.

Maintain accurate helpdesk records and knowledge base documentation; assist in developing user guides, FAQs, and troubleshooting procedures.

Assist in training end users on technology tools and best practices

Provide rotational weekend and holiday support coverage as scheduled.

Minimum Qualifications:

• A 2-year college or technical degree in related field, with 2 years of experience, or any equivalent combination of training and experience.
• Experience providing technical support and troubleshooting hardware, software, and connectivity issues in a helpdesk or desktop support environment.
• Professional appearance and a positive attitude.
• Team player, honest, hardworking, and excellent attendance.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented with strong analytical, problem-solving, organizational, and time management skills; ability to work independently and prioritize.
• Proficient with Microsoft Office Suite, operating systems, or related software.
• Valid Driver’s License.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.