HELP DESK ANALYST

Roses Discount Stor; Henderson (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A national retail chain is looking for a dedicated IT support technician based in Henderson, NC. The role involves troubleshooting hardware, software, and network issues, as well as providing technical support through various channels. Candidates should have a high school diploma or equivalent and up to one year of related experience, with proficiency in Windows software being essential. The company values communication and analytical skills, and offers opportunities for growth and contributions within the team.

Qualifications

• Up to one year of related experience.
• Ability to work rotating shifts.
• Understanding of Variety’s cash register systems is a plus.

Responsibilities

• Provide technical and operational support through phone and ticketing systems.
• Document and track incidents.
• Coordinate with internal departments to ensure timely resolution.
• Maintain professionalism and service quality in all interactions.

Skills

Troubleshooting hardware, software, and network issues

Good communication skills

Analytical skills

Education

High School diploma or GED

Tools

Windows software

Job description

IT
1000 Facet Road
Henderson, NC 27537, USA

Description

Job Description

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.

Responsibilities

• troubleshooting hardware, software, and network issues.
• documenting and tracking incidents.
• coordinating with internal departments to ensure timely resolution
• maintaining a high level of professionalism and service quality in all interactions.

Qualifications

• Up to one year of related experience
• Demonstrated proficiency with Windows software
• Good communication and analytical skills
• Ability to work rotating shifts
• High School diploma or GED
• Understanding of Variety’s cash register systems a plus

Qualifications

Behaviors

Preferred

Functional Expert

Functional Expert

: Considered a thought leader on a subject

Team Player

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Goal Completion

Goal Completion

: Inspired to perform well by the completion of tasks

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Preferred

1 year

1 year

Up to one year of related experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.