IT Help Desk Analyst – Associate

Baptist Health; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Baptist Health is seeking an IT Help Desk Analyst – Associate for a remote work position requiring residency in KY or IN. Under supervision, you will troubleshoot software, hardware, and network issues for all Baptist Health entities and guide users with template-driven solutions.

You will escalate issues following established guidelines to second level teams using helpdesk tools. Ideal candidates have an Associate degree with related experience or 2 years in technology/healthcare support, plus

Qualifications

• Associate degree with one year of job-related experience or two years of direct experience in a technology or healthcare support related role in lieu of degree.
• Prior healthcare support or healthcare customer support position preferred.
• Prior customer service experience preferred.
• Experience working in a healthcare setting preferred.
• Experience working in a customer service role preferred.

Responsibilities

• Provide software, hardware, and network troubleshooting and problem resolution to all Baptist Health entities.
• Diagnose questions/problems and guide users through template-driven solutions in a helpdesk environment.
• Communicate solutions clearly in a user-friendly, professional manner.
• Escalate issues to appropriate second level support teams per guidelines using helpdesk software and tools.

Skills

Customer service

Healthcare environment experience

Communication skills

Education

Associate degree with 1 year of job-related experience

2 years direct healthcare/tech support experience in lieu of degree

Job description

Summary Job Description

Baptist Health is looking for an IT Help Desk Analyst – Associate to join our team! This is a remote work position that requires residency in KY or IN Under general supervision of the IT Help Desk Manager, provide software, hardware, and network troubleshooting and problem resolution to all BHS entities. Perform question/problem diagnosis and guiding users through template driven solutions in a helpdesk environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using helpdesk software and tools.

Qualifications

• Associate degree with one year of job-related experience or two years of direct experience in a technology or healthcare support related role in lieu of degree.
• Prior healthcare support or healthcare customer support position preferred.
• Prior customer service experience preferred.
• Experience working in a healthcare setting preferred.
• Experience working in a customer service role preferred.

About Baptist Health

Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410‑bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40‑bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team.

Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

Notice of Nondiscrimination and Accessibility to Services

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

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