PBX Operator

Baptist Health; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Pet insurance

Life insurance

Disability insurance

Tuition reimbursement

Maternity/paternity leave

Paid time off

Bereavement leave

PTO sell back

PTO donation

Employee support fund

Retirement with company match

Job summary

Baptist Health in Lexington, KY is seeking a courteous Patient Services Associate to answer and direct calls, greet visitors, and support staff in a fast-paced hospital environment.

You will respond to emergencies, maintain documentation, and use hospital communication systems while upholding safety policies and patient-centered care.

Join Baptist Health and contribute to a team dedicated to compassionate care and operational excellence in a comprehensive health system.

Qualifications

• High school diploma or GED required.

Responsibilities

• Answer and direct incoming calls with exceptional customer service to patients, visitors, and staff.
• Greet and assist visitors with professionalism and accuracy.
• Respond promptly to emergency alarms, codes, and critical communications.
• Process work orders and maintain accurate documentation.
• Utilize hospital communication systems with technical proficiency.
• Follow hospital safety policies and patient safety standards.

Skills

Customer service

Communication

Emergency response

Documentation

Hospital systems

Education

High school diploma or GED

Job description

Job Description

• Answer and direct incoming calls while providing exceptional customer service to patients, visitors, and staff.
• Greet and assist visitors with professionalism, courtesy, and accurate information.
• Respond promptly to emergency alarms, codes, and other critical communications.
• Process work orders and maintain accurate documentation.
• Utilize hospital communication systems efficiently while maintaining technical proficiency.
• Follow hospital safety policies, emergency procedures, and patient safety standards.

Requirements

• High school diploma or equivalent (GED)

Benefits

• Full Health, Vision, Dental and Pet Insurance Life Insurance Short Term and Long-Term Disability and Life Insurance Identity Theft Protection Tuition Reimbursement up to $6,000 annually
• Company paid Maternity and Paternity Leave
• 5 days of Paid Time Off available upon hire
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)
• Employee Support Fund, for employees in need of emergency financial support
• Retirement with Company Match

EEO Statement

Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40‑bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug‑free workplace and employment with Baptist Health is subject to post offer, pre‑employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES: Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll‑free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.