IT Help Desk Agent

Adecco US, Inc.; Plano (TX); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Aspire Academy access

Onboarding specialist

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K

Job summary

Adecco US, Inc. has an opening for an IT Help Desk Agent in Plano, TX. The role supports end users via phone, email, and web, delivering Level 1 technical help and documenting incidents in our tracking system.

Join a hybrid team with shifts between 6am and 9pm. Earn about $20/hr on W2 and access onboarding support and Aspire Academy for upskilling. Benefits include medical, dental and other plans. Equal opportunity employment.

Qualifications

• Strong customer service and user support skills.
• Excellent written, verbal, and listening communication abilities.
• Effective problem-solving and troubleshooting approach.
• Technical aptitude with PC/desktop tech.
• Basic understanding of Windows operating systems.

Responsibilities

• Serve as the primary point of contact for technology-related support via phone, email, and web channels.
• Document incidents, requests, and resolutions in the tracking system.
• Provide Level 1 technical support for low to medium complexity issues.
• Troubleshoot network, email, OS, hardware, software, and business apps.
• Assist users with application functionality and usage questions.
• Maintain and update the knowledge base with solutions.

Skills

Customer service

Active listening

Problem solving

Technical aptitude

Windows basics

multitasking

Job description

Adecco is assisting a local client recruiting for IT Help Desk Agent opportunities in Plano TX 75024. This is an excellent opportunity to join an American diversified global insurer and the sixth-largest property and casualty insurer in the world. It ranks 71st on the Fortune 100 list of largest corporations in the United States based on 2020 revenue. If IT Help Desk Agent sounds like something you would be interested in, and you meet the qualifications listed below,

Responsibilities for IT Help Desk Agent include but are not limited to:

• Serve as the primary point of contact for technology-related support requests via phone, email, and web channels.
• Document incidents, service requests, and resolutions within the incident tracking system.
• Provide Level 1 technical support for low to medium complexity issues.
• Troubleshoot and resolve problems involving network connectivity, email systems, operating systems, hardware, software, and business applications.
• Diagnose technical issues through collaboration with users and team members.
• Analyze, track, escalated, and accurately document technical incidents when necessary.
• Assist users with application functionality, features, and usage questions.
• Maintain and contribute to the technical knowledge base with relevant updates and solutions.
• Follow established support processes, policies, and procedures while making sound business decisions within defined guidelines.
• Identify process gaps and recommend improvements to enhance service delivery.
• Perform additional duties and support tasks as assigned.

Candidates for IT Help Desk Agent must meet the following requirements to be considered:

• Strong customer service and user support skills.
• Excellent written, verbal, and active listening communication abilities.
• Effective problem-solving, troubleshooting, and decision-making skills.
• Technical aptitude with proficiency in PC and desktop technologies.
• Basic understanding of Windows operating systems.
• Ability to learn new technologies and apply technical knowledge in a fast-paced environment.
• Strong attention to detail and ability to follow established policies and procedures.
• Self-motivated, organized, and capable of managing multiple priorities.
• Reliable, adaptable, and flexible in meeting business needs.
• Strong desire to learn and continuously develop technical skills.

What's in this IT Help Desk Agent position for you?

• Pay: $ 20.00/hr -$ 20.00/hr on W2
• Shift: Hybrid- Multiple shifts available between 6am- 9pm, All week- All shifts include 15 minute paid breaks and 1 unpaid 30 minute lunch.
• Dedicated Onboarding Specialist & Recruiter Access to Adecco's Aspire Academy with thousands of free upskilling courses.

Pay Details:

Pay Details: $20.00 to $920.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance