Helpdesk Support Specialist

TEKsystems; Addison (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life insurance

Disability insurance

HSA

Employee assistance program

Paid time off

Job summary

TEKsystems is seeking a permanent on-site IT support specialist based in Addison, TX to provide both in-person and remote support for a major client. You will use ConnectWise, assist with VPN and Active Directory tasks, and occasionally travel to client sites for hands-on troubleshooting.

The role involves documenting work, performing server troubleshooting, and coordinating with third-party vendors. Certifications like A+, Network+, and Security+ are preferred or required within six months.

Qualifications

• A+ certification required (or able to obtain in first 6 months).
• Network+ and Security+ certification preferred.
• Great personality and effective communication are key; must be trainable and grow in this role.
• Due to remote elements, must be independent and capable of taking charge.

Responsibilities

• Provide in-person and remote support to a major Alliance customer; use ConnectWise to field calls.
• Handle VPN, Active Directory, DHCP/DNS, and server troubleshooting.
• Travel to client sites for hands-on support as needed and meet with clients onsite.
• Document thoroughly and follow up on service orders.
• Assist with SQL tasks and coordinate with 3rd party vendors.

Skills

Windows

Active Directory

Microsoft Office

Office 365

Help desk support

Customer service

ConnectWise

VPN experience

AD troubleshooting

Education

A+ certification

Network+ certification

Security+ certification

Job description

Description

This person will be providing in person and remote support to one of Alliance's largest customers. They will be using Connectwise ticketing system (internal ticketing system for Alliance) to field the calls which could range from printer issues, network connectivity and Windows 7/8 and Windows 10. This individual also must have some VPN support experience as well as Active Directory support (resetting passwords, unlocking accounts) After this person is trained they may be traveling to client sites to provide hands-on support to any issues they could not solve over the phone. This person will also be responsible for going onsite to meet with clients. Providing face to face, troubleshooting of multiple networks and following up with service orders. Additionally, there is heavy Documentation involved along with remote troubleshooting and server troubleshooting. This individual will also be responsible for troubleshooting within Active Directory, providing support with DHCP/DNS. Along with slight SQL work and working with 3rd party vendors.

Skills

Windows, Active directory, microsoft office, office 365, Help desk support, Customer service

Top Skills Details

Windows,Active directory,microsoft office,office 365

Additional Skills & Qualifications

Great personality and effective communication are key. Swat looks for someone who can be trained and grow in this role. Since this person is working remotely they must be able to be independent and take charge of things for themselves.

A+ certification required (or able to obtain in first 6 months)

Network+ and Security+ certification preferred

Job Type & Location

This is a Permanent position based out of Addison, TX.

Pay And Benefits

The pay range for this position is $50000.00 - $65000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Addison,TX.

Application Deadline

This position is anticipated to close on Sep 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.