Help Desk Technician

Russell Tobin; Columbus (OH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Healthcare coverage

Dental and vision

401(k) retirement savings

Life & disability insurance

Employee assistance program

Legal support

Auto, home, pet insurance

Employee discounts

Job summary

Pride Global seeks a capable IT Service Desk Agent to be the first point of contact for end users in a fast-paced, 24/7 environment. You will provide phone and live chat support, troubleshoot issues, and document incidents accurately.

This role requires a high school diploma, 2+ years in IT support, strong communication, and the ability to multitask and work flexible shifts, including weekends and holidays.

Qualifications

• High school diploma or GED required.
• 2+ years of IT support or service desk experience in a fast-paced environment.
• Strong customer service, communication, and problem-solving skills.
• Technical aptitude with knowledge of Windows systems, enterprise applications, and basic hardware troubleshooting.
• Ability to multitask and work flexible shifts, including weekends and holidays.

Responsibilities

• Provide front-line technical support via phone and live chat.
• Troubleshoot and resolve hardware, software, and system issues.
• Document incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex issues when necessary and manage user expectations.
• Maintain professionalism, empathy, and clear communication in all interactions.
• Handle multiple requests while meeting performance and service level goals.

Skills

Customer service

Windows OS

Troubleshooting

Communication

Multitasking

Education

High school diploma or GED

Tools

Ticketing system

Remote support tools

Job description

A leading financial institution is seeking a Help Desk Technician. This is an excellent opportunity to grow your career in a dynamic and fast-paced environment.

Salary range: 22-24/h

IT Service Desk Agent

The IT Service Desk Agent is the first point of contact for end users seeking technical support in a fast-paced 24/7 environment. This role provides phone and chat support, resolves technical issues, and ensures accurate ticket documentation while delivering an exceptional customer experience.

Key Responsibilities

• Provide front-line technical support via phone and live chat.
• Troubleshoot and resolve hardware, software, and system issues.
• Document incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex issues when necessary and manage user expectations.
• Maintain professionalism, empathy, and clear communication in all interactions.
• Handle multiple requests while meeting performance and service level goals.

Qualifications

• High school diploma or GED required.
• 2+ years of IT support or service desk experience in a fast-paced environment.
• Strong customer service, communication, and problem-solving skills.
• Technical aptitude with knowledge of Windows systems, enterprise applications, and basic hardware troubleshooting.
• Ability to multitask and work flexible shifts, including weekends and holidays.

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.