Help Desk Analyst | Tier 1 Support

TEKsystems; Columbus (IN); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability coverage

HSA

Job summary

TEKsystems in Columbus, IN seeks a Help Desk Support Technician to deliver customer-focused technical support across hardware, software, and enterprise technologies. You will support Windows 10/11, Microsoft 365 apps, AD/Azure, Exchange, imaging, and basic network issues while ensuring excellent service.

The role is contract-based and fully onsite in Columbus, IN, with benefits eligibility for a temporary position.

Qualifications

• 1+ year in a Help Desk, Desktop or Technical Support role.
• Experience supporting Windows 10/11 environments.
• Experience with Microsoft 365/O365 applications and services.
• Active Directory user and group administration.
• Device imaging, deployment and workstation setup experience.
• Microsoft Exchange administration and troubleshooting.
• Understanding of Azure and cloud-based Microsoft technologies.
• Basic DHCP and network troubleshooting concepts.
• Strong customer service and problem-solving skills.

Responsibilities

• Provide first-level technical support via phone, email, chat, or in-person.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Support Windows 10/11 workstations and Microsoft 365 apps.
• Manage user accounts, permissions, and group memberships in AD/Azure.
• Support Exchange and email-related issues and mailbox access.
• Image, deploy, configure, and replace desktops/laptops.
• Troubleshoot DHCP, VPN, and related network issues.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to appropriate teams while maintaining service quality.

Skills

Windows 10/11 Support

Microsoft 365

Active Directory

Azure

Microsoft Exchange

Device Imaging

Hardware Troubleshooting

DHCP & Network

Customer Service

Tech Support

Tools

ServiceNow

Jira

Job description

Position Overview

We are seeking a customer-focused Help Desk Support Technician to provide technical support for end users across a variety of hardware, software, and enterprise technologies. The ideal candidate will have experience supporting Windows environments, Microsoft 365 applications, and core infrastructure technologies while delivering excellent customer service.

Key Responsibilities

• Provide first-level technical support for end users via phone, email, chat, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support and maintain Windows 10 and Windows 11 workstations.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and other Office products.
• Create, manage, and troubleshoot user accounts, permissions, and group memberships within Active Directory and Azure environments.
• Support Microsoft Exchange and email-related issues, including mailbox access, configuration, and troubleshooting.
• Perform device imaging, deployment, configuration, and replacement activities for desktops and laptops.
• Troubleshoot network-related issues involving DHCP, connectivity, VPN access, and related technologies.
• Install, configure, and maintain desktop hardware, peripherals, printers, and mobile devices.
• Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Deliver exceptional customer service while maintaining strong communication with end users.

Required Qualifications

• 1+ years of experience in a Help Desk, Desktop Support, or Technical Support role.
• Hands-on experience supporting Windows 10 and Windows 11 operating systems.
• Experience supporting Microsoft 365/O365 applications and services.
• Knowledge of Active Directory user and group administration.
• Experience with device imaging, deployment, and workstation setup.
• Familiarity with Microsoft Exchange administration and troubleshooting.
• Understanding of Azure and cloud-based Microsoft technologies.
• Basic knowledge of DHCP and network troubleshooting concepts.
• Experience diagnosing and resolving hardware and software issues.
• Strong customer service, communication, and problem-solving skills.

Preferred Qualifications

• Experience with enterprise ticketing systems such as ServiceNow, Jira, or similar platforms.
• Exposure to endpoint management tools and device deployment solutions.
• Microsoft certifications or relevant technical certifications are a plus.

Top Skills

• Windows 10 & Windows 11 Support
• Microsoft 365 (O365)
• Active Directory
• Azure
• Microsoft Exchange
• Device Imaging & Deployment
• Hardware & Software Troubleshooting
• DHCP & Network Support
• Customer Service
• Technical Support & Problem Resolution

Job Type & Location

This is a Contract position based out of Columbus, IN.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,IN.

Application Deadline

This position is anticipated to close on Sep 5, 2026.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.