IT Help Desk

AppleOne Employment Services; Costa Mesa (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Major medical

Dental coverage

Vision coverage

401k

Sick pay

Job summary

AppleOne Employment Services is seeking an experienced IT Help Desk professional for a full-time contract in Costa Mesa, CA. This hands-on role focuses on ticket management, Microsoft technologies, and end-user support in a professional office environment.

The successful candidate will work as part of a collaborative team that values dependable service, proactive problem-solving, and clear, non-technical communication.

Qualifications

• 3–5 years of IT help desk, desktop support, or similar IT service role.
• Experience with help desk ticketing systems and service request management.
• Working knowledge of Microsoft technologies, including Windows environments and productivity tools.
• Experience with SQL and MS Access for database support, troubleshooting, reporting, or application support.
• Interest in or experience supporting AI tools, automation tools, or emerging workplace technologies.
• Strong customer service skills with the ability to communicate technical information clearly to non-technical users.

Responsibilities

• Manage help desk tickets from intake through resolution, ensuring timely follow-up, documentation, and customer service.
• Provide technical support for end users, desktop systems, Microsoft technologies, and common business applications.
• Assist with remote server support, troubleshooting, basic maintenance, and escalation coordination as needed.
• Support databases and reporting tools, including SQL and MS Access-related troubleshooting.
• Help evaluate, support, or troubleshoot AI tools and applications used within the organization.
• Communicate clearly with users, technical teams, and stakeholders to resolve issues and maintain service continuity.

Skills

Help desk ticketing

Remote server support

SQL / MS Access

Microsoft technologies

AI tools support

Customer service

Windows environments

Documentation

Troubleshooting

Office productivity

Tools

MS Access

SQL

Remote management tools

Job description

Job Summary

We are seeking an experienced IT Help Desk professional for a full-time contract opportunity in Costa Mesa, CA. This role is ideal for a hands-on technical support specialist with strong help desk ticket management experience, Microsoft technology knowledge, and the ability to support users, systems, and applications in a professional office environment. This opportunity offers the chance to work in a stable, mission-focused public sector environment where responsive technology support is essential to daily operations. The IT Help Desk role will be part of a collaborative team that values clear communication, dependable service, positive teamwork, and practical problem-solving. Candidates who enjoy helping users, improving support processes, and working with a mix of desktop, server, database, and AI-related tools will be well aligned with this position.

Key Responsibilities

• Manage help desk tickets from intake through resolution, ensuring timely follow-up, documentation, and customer service.
• Provide technical support for end users, desktop systems, Microsoft technologies, and common business applications.
• Assist with remote server support, troubleshooting, basic maintenance, and escalation coordination as needed.
• Support databases and reporting tools, including SQL and MS Access-related troubleshooting.
• Help evaluate, support, or troubleshoot AI tools and applications used within the organization.
• Communicate clearly with users, technical teams, and stakeholders to resolve issues and maintain service continuity.

Compensation and Benefits

• Pay range: $30 - $35/hour
• Job type: Temporary.
• Schedule: Full-time, Monday through Friday.
• Work arrangement: In-office
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Manage help desk tickets, user support requests, issue tracking, and resolution documentation.
• Provide remote server support and troubleshooting assistance for technical operations.
• Support SQL, MS Access, Microsoft technologies, and related business applications.
• Assist with AI tools and applications used in day-to-day business or technical workflows.
• 3 to 5 years of experience in IT help desk, desktop support, technical support, or a similar IT service role.
• Experience with help desk ticketing systems and service request management.
• Working knowledge of Microsoft technologies, including Windows environments and common productivity tools.
• Experience with SQL and MS Access for database support, troubleshooting, reporting, or application support.
• Familiarity with remote server support concepts and basic infrastructure troubleshooting.
• Interest in or experience supporting AI tools, automation tools, or emerging workplace technologies.
• Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
• Reliable, detail-oriented, organized, and comfortable working full-time in an office environment.

Preferred Qualifications

• Experience supporting users or systems in a government, public sector, or regulated environment.
• Ability to prioritize multiple support requests while maintaining strong service levels.
• Experience documenting recurring issues, creating knowledge base content, or improving help desk processes.
• Broad technical curiosity and willingness to learn new tools, applications, and support workflows.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.