IT Service Desk Analyst

LHH; Phoenix (AZ); On-site; USD 22,730 - 32,373; Full time

Job summary

A technology services company is seeking an IT Service Desk Analyst in Phoenix, AZ. This full-time role involves delivering exceptional customer service, managing incidents, and resolving technology issues. The ideal candidate has 1+ years of experience, particularly in incident management and O365. A strong benefits package is offered, along with a competitive hourly rate of $20.

Qualifications

• 1+ year of experience (entry-level position acceptable).
• Incident Management experience preferred.
• Strong background in O365 highly preferred.
• Ability to meet or exceed performance targets.

Responsibilities

• Provide friendly and professional customer service via IT delivery.
• Utilize Active Directory daily.
• Manage and respond to incidents.
• Work with LAN/WAN and Wi-Fi issues.

Skills

Customer service skills

Incident Management

O365

MS Office applications

Troubleshooting

Education

1+ year of IT experience

Tools

Active Directory

Azure

Job description

Overview

LHH is currently conducting a search for an IT Service Desk Analyst with 1+ year of experience. This is an exciting, full-time opportunity with a base pay of $20 per hour, along with a strong benefits/bonus structure. Please review the job requirements below and apply if you feel you are a good fit.

Responsibilities

• Provide costumers with friendly, and professional costumer service via IT service delivery
• Active Directory will be utilized on a daily basis
• Incident Management and Incident Response
• Servicing LAN/WAN, Wi-Fi issues
• Working with a high volume of tickets utilizing Service Desk
• Daily use of MS
• Escalate tickets when needed
• Role involves basic troubleshooting of applications and hardware
• Identify and provide description and specifications for repair parts, utilizing Service Desk tickets.

Requirements

• 1+ year of experience (this can be an entry level position)
• Incident Management experience is preferred, but not required
• Strong background in O365 is highly preferred
• Nice to have technology includes: Azure and Active Directory
• Client-facing technology support.
• Experience in Microsoft Office application suite -- how to, in addition to troubleshooting.
• Candidate should have excellent customer service skills.
• Experience in a high volume ticket environment
• Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.
• Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.

If you feel that you are a good fit for this job please apply through the link or email your resume to [e-mail]

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.lhh.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet