Information Technology Help Desk Technician

Advanced Computer Technologies, LLC; East Hanover (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Advanced Computer Technologies, LLC is seeking a Level 2–3 IT Support Technician in the East Hanover, NJ area to provide advanced desktop support, administer Microsoft 365, manage server systems, and troubleshoot network issues.

The role requires proactive, independent work, strong communication, and the ability to support end users and IT infrastructure in a dynamic environment.

Qualifications

• 3+ years of hands-on IT support experience (Level 2 or higher).
• Strong proficiency with Microsoft 365 administration.
• Experience with Windows Server (2016/2019/2022) administration.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
• Familiarity with virtualization technologies (VMware or Hyper-V) is a plus.

Responsibilities

• Provide technical support for end users (Windows/macOS), desktops, laptops, mobile devices and peripherals.
• Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.).
• Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment).
• Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers).
• Maintain documentation of systems, processes, and procedures.
• Work with external vendors or elevate issues when needed.
• Assist in IT project implementation and rollouts.
• Ensure compliance with security policies and industry best practices.

Skills

3+ years IT support

Microsoft 365 administration

Windows Server administration

Networking fundamentals

Remote support tools

Ticketing systems

VMware/Hyper-V

Communication skills

Tools

Microsoft 365 environment

Windows Server 2016/2019/2022

Networking tools (DNS/DHCP, firewalls)

VMware/Hyper-V virtualization

Ticketing systems (e.g., ServiceNow)

Job description

We are seeking a skilled and experiencedLevel 2–3 IT Support Technicianto join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure.

Key Responsibilities:

• Providetechnical supportfor end users (Windows/macOS), including desktops, laptops, mobile devices, and peripherals.
• Manage and supportMicrosoft 365services (Exchange Online, SharePoint, Teams, Azure AD, etc.).
• Performserver administrationtasks including user and group management, patching, backups, and troubleshooting (Windows Server environment).
• Support and troubleshoot basicnetwork infrastructureissues (DNS, DHCP, firewalls, VPNs, switches, routers).
• Maintain documentation of systems, processes, and procedures.
• Work with external vendors or elevate issues when needed.
• Assist in IT project implementation and rollouts.
• Ensure compliance with security policies and industry best practices.

Requirements:

Technical Skills:

• 3+ years of hands-on IT support experience (Level 2 or higher).
• Strong proficiency withMicrosoft 365 administration.
• Experience withWindows Server (2016/2019/2022)administration.
• Working knowledge ofnetworking fundamentals(TCP/IP, DNS, DHCP, routing, firewalls).
• Familiarity with virtualization technologies (VMware or Hyper-V) is a plus.
• Experience with ticketing systems and remote support tools.

Soft Skills:

• Strong problem-solving and troubleshooting ability.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Organized with strong attention to detail.

Preferred Qualifications:

• Certifications such asCompTIA Network+, Microsoft 365 Certified,MCSA, orCCNA