IT Support Admin

My Ideal Recruiter; Tucker (GA); On-site; USD 44,000 - 60,000; Full time

Job summary

My Ideal Recruiter is seeking a motivated, temp-hire IT Support Administrator to be the first point of contact for employees, handling first- and second-level support for hardware, software, and network needs. You will assist with deployments, onboarding, asset management, and operations.

You should bring 1–3 years of IT support experience, strong troubleshooting, and familiarity with Windows 11, AD, and M365 to maintain security and efficient service across the organization.

Qualifications

• 1–3 years of IT support or help desk experience.
• Hands-on with Windows 11 and Microsoft 365.
• Experience supporting PCs, printers, mobile devices.
• Familiarity with Active Directory and user accounts.

Responsibilities

• Provide day-to-day IT support for hardware, software, and network issues.
• Troubleshoot desktops, laptops, printers, and mobile devices.
• Support Windows 11 and Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Manage user accounts, permissions, and AD group policies.
• Assist with basic network troubleshooting (TCP/IP, DNS, VPN).
• Document activities in the ticketing system.
• Help with hardware deployments and imaging.
• Maintain IT asset inventory and lifecycle records.
• Escalate complex issues to senior IT staff or vendors as needed.
• Follow IT policies to ensure security, compliance, and data integrity.

Skills

Troubleshooting

Customer service

Documentation

Communication

Education

Associate degree in IT

Tools

Active Directory

Windows 11

Microsoft 365

TCP/IP

DNS-DHCP

VPN

Job description

We're looking for a motivated, temp-hire IT Support Administrator to join our client's IT team. In this role, you'll be a first point of contact for employees across the organization, providing first- and second-level support for hardware, software, network connectivity, user access, and general technology needs. You'll also help with device deployments, onboarding/offboarding, software installations, IT asset management, and everyday IT operations.

We're looking for someone with strong troubleshooting instincts, a customer-first mindset, and the ability to stay organized and effective in a fast-paced environment.

Key Responsibilities

• Provide day-to-day technical support for hardware, software, and network issues across the organization
• Troubleshoot and resolve issues on desktops, laptops, printers, mobile devices, and other peripherals
• Support and maintain Windows 11 environments and Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.)
• Administer user accounts, permissions, and group policies within Active Directory
• Assist with basic network troubleshooting, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity
• Log, track, and document all support activities in the company ticketing system
• Support basic configuration and troubleshooting of network hardware such as switches, routers, and firewalls
• Perform hardware deployments, software installations/updates, and imaging for new and existing equipment
• Maintain accurate IT asset inventory records, including equipment assignments and lifecycle status
• Escalate complex issues to senior IT staff or vendors as needed
• Follow IT policies and procedures to ensure security, compliance, and data integrity

Required Qualifications

• 1–3 years of experience in IT support, help desk, or desktop support
• Hands‑on experience supporting Windows 11 and Microsoft 365 applications
• Proven troubleshooting skills across PCs, laptops, printers, mobile devices, and peripherals
• Familiarity with Active Directory and user account administration
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless networking
• Experience using ticketing systems and documenting support activities
• Basic understanding of network hardware, including switches, routers, and firewalls
• Experience with hardware deployments, software installations, and IT asset management
• Associate degree in Information Technology, Computer Science, or a related field — or equivalent work experience

Preferred Qualifications

• Experience working in a manufacturing environment
• Familiarity with endpoint security, cybersecurity best practices, and mobile device management
• Basic knowledge of Microsoft Azure or other cloud‑based administration tools
• Relevant industry certification, such as CompTIA A+, Network+, or a Microsoft certification

What We're Looking For

• Strong troubleshooting, analytical, and problem‑solving skills
• Professional customer service with clear verbal and written communication
• Ability to prioritize multiple requests and work effectively with limited supervision
• Strong attention to detail, documentation, and accurate recordkeeping
• Ability to collaborate with employees, IT team members, vendors, and service providers
• Commitment to continuous learning and dependable, responsive support

Physical and Work Requirements

• Ability to lift and move computer equipment weighing up to 50 pounds
• Ability to work in office, warehouse, and manufacturing environments
• Availability to provide occasional on‑call or after‑hours support as needed