Information Technology Help Desk Support

Green Key Resources; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Green Key Resources is seeking a Help Desk Technician to provide Level 1/2 support in a fast-paced on-site environment in New York. You will assist end users, troubleshoot Windows workstations, and manage Microsoft 365 apps while collaborating with an engineering team on deployments and migrations.

The ideal candidate has 1–3 years of help desk or MSP experience, strong Microsoft 365 and basic networking skills, and excellent communication. Local travel to client sites is possible as needed.

Qualifications

• BS degree in IT or a related field is required.
• 1–3 years’ help desk or MSP experience is essential.
• Strong knowledge of Microsoft 365 admin capabilities.
• Solid fundamentals in Windows 10/11 and basic networking.

Responsibilities

• Provide Level 1/2 technical support via phone, email, remote tools, and on-site visits.
• Troubleshoot and resolve issues with Windows workstations, laptops, printers, and peripherals.
• Manage Microsoft 365 apps including Exchange Online, Teams, SharePoint, and Intune.
• Perform basic networking tasks such as VLAN configuration, DHCP/DNS management, and WiFi setup.
• Configure and deploy new user setups, hardware, and software.
• Document tickets, resolutions, and client environments comprehensively for future reference.
• Assist with small-scale projects, including migrations, upgrades, and rollouts, ensuring successful implementation.
• Escalate complex technical issues to senior engineers when necessary for timely resolution.

Skills

Customer service

Troubleshooting

Windows OS

Microsoft 365

Communication

Detail oriented

Remote tools

Education

Bachelor of Science in IT or related field

Tools

Microsoft 365 Administration

Active Directory

PowerShell

Azure AD

Networking basics

RMM/PSA tools

VPNs

Job description

• The Help Desk Technician role involves providing Level 1/2 technical support to clients, ensuring smooth operations and resolving technical issues efficiently.
• Work in a dynamic environment with diverse technologies, gaining hands‑on experience with modern cloud tools and networking systems.
• Collaborate with a supportive engineering team to troubleshoot, configure, and deploy hardware and software solutions.
• Engage directly with end users, addressing their technical concerns and delivering exceptional customer service.
• Participate in small‑scale projects, including migrations, upgrades, and rollouts, contributing to team success.
• This on‑site role offers opportunities for professional growth into advanced technical positions such as Systems Administrator or Field Engineer.
• Enjoy a clear career development path with hands‑on training and mentorship from experienced professionals.
• Local travel only is required, ensuring a balanced work‑life schedule without long‑distance commitments.

Help Desk Key Responsibilities & Duties

• Provide Level 1/2 technical support via phone, email, remote tools, and on‑site visits.
• Troubleshoot and resolve issues with Windows workstations, laptops, printers, and peripherals.
• Manage and support Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and Intune.
• Perform basic networking tasks such as VLAN configuration, DHCP/DNS management, and WiFi setup.
• Configure and deploy new user setups, hardware, and software efficiently.
• Document tickets, resolutions, and client environments comprehensively for future reference.
• Assist with small‑scale projects, including migrations, upgrades, and rollouts, ensuring successful implementation.
• Maintain professionalism and a client‑focused approach during all interactions and on‑site visits.
• Escalate complex technical issues to senior engineers when necessary for timely resolution.

Help Desk Job Requirements

• Bachelor of Science (BS) degree in a relevant field is required.
• 1–3 years of experience in help desk or MSP environments is essential.
• Strong knowledge of Microsoft 365 administration and basic networking concepts.
• Proficiency in troubleshooting hardware and software issues independently.
• Experience with Windows 10/11, Active Directory, and common business applications.
• Excellent communication and customer service skills to interact effectively with clients.
• Valid driver’s license and ability to travel locally to client sites as needed.
• Preferred skills include familiarity with PowerShell, Azure AD, and backup systems.
• Exposure to VoIP systems, security tools, and RMM/PSA tools is advantageous.