IT Generalist I: Hands-On Tech & Network Support

People, Technology & Processes, LLC; Washington (District of Columbia); On-site; USD 60,000 - 76,000; Full time

Job summary

People, Technology & Processes, LLC seeks an Information Technology Generalist I to provide hands-on support for Navy information systems, networks, and communication gear in Washington, DC. You will assist in installation, configuration, and repair of hardware, software, and peripherals, and help diagnose basic issues across OS, apps, and connectivity.

The role emphasizes customer service, basic network troubleshooting, and adherence to Navy security standards.

Qualifications

• 0–4 years of experience in a related field.
• Potentially 4+ years of additional relevant experience may satisfy degree requirements.
• Ability to obtain and maintain a Security+ certification.

Responsibilities

• Provide hands-on support for Navy information systems, networks, and communication equipment.
• Assist in installation, configuration, and repair of hardware, software, workstations, and peripherals.
• Diagnose and resolve basic technical issues related to operating systems, applications, and network connectivity.
• Monitor system and network performance and report anomalies.
• Document configurations and maintenance activities per Navy standards.
• Follow security protocols to protect data and support incident reporting.

Skills

Troubleshooting

Networking basics

Customer service

Job description

People, Technology & Processes, LLC seeks an Information Technology Generalist I to provide hands-on support for Navy information systems, networks, and communication gear in Washington, DC. You will assist in installation, configuration, and repair of hardware, software, and peripherals, and help diagnose basic issues across OS, apps, and connectivity.

The role emphasizes customer service, basic network troubleshooting, and adherence to Navy security standards.