Information Technology Generalist I

People, Technology & Processes, LLC; Washington (District of Columbia); On-site; USD 60,000 - 76,000; Full time

Job summary

People, Technology & Processes, LLC seeks an Information Technology Generalist I to provide hands-on support for Navy information systems, networks, and communication gear in Washington, DC. You will assist in installation, configuration, and repair of hardware, software, and peripherals, and help diagnose basic issues across OS, apps, and connectivity.

The role emphasizes customer service, basic network troubleshooting, and adherence to Navy security standards.

Qualifications

• 0–4 years of experience in a related field.
• Potentially 4+ years of additional relevant experience may satisfy degree requirements.
• Ability to obtain and maintain a Security+ certification.

Responsibilities

• Provide hands-on support for Navy information systems, networks, and communication equipment.
• Assist in installation, configuration, and repair of hardware, software, workstations, and peripherals.
• Diagnose and resolve basic technical issues related to operating systems, applications, and network connectivity.
• Monitor system and network performance and report anomalies.
• Document configurations and maintenance activities per Navy standards.
• Follow security protocols to protect data and support incident reporting.

Skills

Troubleshooting

Networking basics

Customer service

Job description

Description

Title:

Information Technology Generalist I

Clearance Type:

None

Responsibilities (including But Not Limited To)

• Provide hands on support for Navy information systems, networks, and communication equipment, ensuring reliable and secure operations.
• Assist in the installation, configuration, and repair of hardware, software, workstations, and peripheral devices.
• Diagnose and resolve basic technical issues related to operating systems, applications, and network connectivity.
• Support the configuration, installation, and troubleshooting of network devices including switches, routers, and communication equipment.
• Participate in routine server maintenance tasks, system updates, and patching activities as directed by senior IT personnel.
• Deliver user support and basic training to help personnel effectively use systems and tools.
• Monitor system and network performance, reporting anomalies or potential issues to senior staff.
• Document system configurations, maintenance activities, troubleshooting steps, and issue resolution in accordance with contract and Navy standards.
• Follow established security protocols to protect data integrity, ensure compliance with cybersecurity requirements, and support incident reporting practices.
• Assist with inventory, asset management, and lifecycle maintenance of IT equipment.

Qualifications

• At least 0-4 years of experience in a related field.
• A minimum of four (4) years of additional relevant experience may satisfy degree requirements.
• A strong understanding of computer hardware and software, basic networking knowledge, excellent troubleshooting skills, customer service skills, and the ability to obtain and maintain a Security+ certification.