Information Technology Generalist III (Mid)

People Technology And Processes; Washington (District of Columbia); On-site; USD 85,000 - 100,000; Full time

Job summary

People Technology And Processes in Washington, D.C. is seeking an Information Technology Generalist III (Mid) to serve as a senior IT resource for Navy information systems, networks, and security, handling complex issues and upgrades.

Responsibilities include diagnostics, network support, server admin (Windows and Linux), AD/GP, DNS/DHCP, virtualization (VMware/Hyper-V), patching, documentation, and mentoring junior technicians while aligning with DoD standards.

Qualifications

• 4-10 years of progressive experience in IT support.
• Advanced knowledge of computer hardware and software.
• Strong networking skills and server administration experience.
• Relevant certifications such as Network+, Security+, and Microsoft certifications.

Responsibilities

• Provide advanced technical support for Navy information systems, networks, and security.
• Perform diagnostics, repairs, and lifecycle maintenance on hardware and software.
• Support network infrastructure including routers, switches, firewalls, and VLANs.
• Assist with security measures, patch management, and RMF/POA&M updates.
• Administer Windows and Linux servers, AD/GP, DNS/DHCP, virtualization (VMware/Hyper-V).
• Create and maintain technical documentation, SOPs, and knowledge bases.
• Mentor junior technicians and collaborate with cybersecurity and network teams.
• Identify opportunities to streamline operations and improve resilience to DoD standards.

Skills

IT support

Networking

Server administration

Documentation

Mentorship

Security practices

Education

CompTIA Network+

Security+

Microsoft Certified Professional

Tools

Active Directory

VMware/Hyper-V

DNS/DHCP

Job description

Job DetailsJob Location: Washington D.C., DC 20376Position Type: Full TimeSalary Range: $85,000.00 - $99,500.00 SalaryTitle: Information Technology Generalist III (Mid)

Clearance Type: None

Responsibilities (including but not limited to):

• Advanced technical support: Serve as a senior resource for Navy information systems, networks, and communication infrastructure; troubleshoot complex issues and implement system upgrades to improve availability, performance, and security.
• Diagnostics & maintenance: Perform advanced diagnostics, repairs, and lifecycle maintenance on hardware and software across workstations, servers, and network devices; ensure timely patching and configuration baselines.
• Network infrastructure: Support the management and sustainment of routers, switches, firewalls, wireless, and WAN/LAN components; assist with VLANs, routing, QoS, and monitoring tools.
• Security operations: Assist in implementing network security measures (e.g., access controls, patch management, vulnerability remediation), support STIG compliance, and contribute to RMF documentation and Plan of Action & Milestones (POA&M) updates.
• Server administration: Administer Windows and/or Linux server environments, Active Directory/Group Policy, DNS/DHCP, virtualization platforms (VMware/Hyper V), and backup/restore solutions.
• Documentation: Develop and maintain technical documentation, diagrams, SOPs, and knowledge base articles; ensure configuration management and change control records are current.
• Mentorship & collaboration: Mentor junior technicians, provide escalation support, and collaborate with cybersecurity, network, and application teams to drive system improvement initiatives.
• Continuous improvement: Identify opportunities to streamline operations, enhance monitoring/alerting, and increase system resilience and compliance with Navy/DoD standards.

Qualifications

At least 4-10 years of progressive experience in IT support, advanced knowledge of computer hardware and software, strong networking skills, experience with server administration, relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified Professional).