IT Generalist (Hybrid) — Nonprofit Tech Support

USA Lacrosse; United States; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

403(b) retirement plan

Generous PTO & holidays

Free onsite gym

Free parking

Job summary

USA Lacrosse is seeking an IT Generalist to join our team to help keep our technology running smoothly across the organization. Reporting to IT management, this hands-on role provides day-to-day technical support, performs basic user management and platform administration across our technology stack including, but not limited to, Salesforce, Microsoft 365, and other third‑party platforms.

In this critical role you will be a key to ensuring coordination with USA Lacrosse’s outside Tier 2 support

Qualifications

• 1–3 years of IT support, help desk, or related role.
• Experience in a nonprofit environment is a plus.
• Ability to explain technical information to non‑technical users.

Responsibilities

• Provide day‑to‑day technical support for hardware, software, OS, and connectivity.
• Log, track and resolve help desk tickets with clear communication.
• Escalate complex issues to Tier 2 partners with proper documentation.
• Create and maintain SOPs and user guides; assist with onboarding and training.

Skills

IT support

Help desk

Customer service

Communication

Problem solving

Education

CompTIA A+/Network+/Security+ or Microsoft 365 certifications

Tools

Windows

macOS

Microsoft 365

Salesforce

Azure AD

Job description

USA Lacrosse is seeking an IT Generalist to join our team to help keep our technology running smoothly across the organization. Reporting to IT management, this hands-on role provides day-to-day technical support, performs basic user management and platform administration across our technology stack including, but not limited to, Salesforce, Microsoft 365, and other third‑party platforms.

In this critical role you will be a key to ensuring coordination with USA Lacrosse’s outside Tier 2 support