IT Generalist

TEKsystems; Harrisburg (Dauphin County); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation or Sick Leave

Job summary

TEKsystems in Harrisburg, PA seeks an IT Generalist to deliver day-to-day user support and help maintain the organization's technology environment. You will assist with troubleshooting, system maintenance, and cloud services to keep business users productive.

The role covers hands-on support for Windows, Active Directory, Intune, and AWS, plus collaboration with IT teammates on security, backups, and documentation. This is a contract-to-hire onsite position with competitive hourly pay.

Qualifications

• Associate degree in IT or CS preferred.
• 2+ years in IT support, Help Desk, Desktop Support, or IT operations.
• Experience with Windows environments, cloud services, or network support preferred.
• Experience with system updates, patching, and backup processes is a plus.

Responsibilities

• Provide technical support for hardware, software and user issues.
• Monitor systems and assist with maintaining technology platforms.
• Perform routine updates, patching, and maintenance activities.
• Support cloud-based technologies including AWS.
• Escalate complex issues to other IT staff as needed.
• Follow IT security standards and best practices.
• Deliver excellent customer service to end users.

Skills

Customer service and end-user support

Strong communication skills

Troubleshooting and problem-solving

Basic networking knowledge

Windows operating systems

Education

Associate degree in Information Technology, Computer Science, or related field preferred

Tools

Active Directory

Microsoft Intune

AWS

Help Desk / Desktop Support

Windows environments

Job description

IT Generalist *Position Summary*

The IT Generalist provides day-to-day technical support and helps maintain the organization's technology environment. This role assists with user support, system maintenance, troubleshooting, cloud services, and general IT operations. The IT Generalist works closely with other IT team members to ensure systems remain reliable, secure, and available for business users.

Responsibilities

• Provide technical support for hardware, software, and user issues
• Monitor systems and assist with maintaining technology platforms
• Perform routine updates, patching, and maintenance activities
• Support Microsoft environments including Active Directory and Intune
• Assist with cloud-based technologies, including AWS
• Troubleshoot basic network, system, and connectivity issues
• Help maintain documentation, inventory records, and procedures
• Support backups, recovery activities, and technology upgrades
• Escalate complex issues to other IT staff as needed
• Follow IT security standards and best practices
• Deliver excellent customer service to end users

Required Skills

• Customer service and end-user support
• Active Directory
• Microsoft Intune
• AWS or cloud platform experience
• Help Desk or Desktop Support experience
• Windows operating systems
• Basic networking knowledge
• Troubleshooting and problem-solving
• Strong communication skills

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred
• 2+ years of experience in IT support, Help Desk, Desktop Support, or IT operations
• Experience with Windows environments, cloud services, or network support preferred
• Experience with system updates, patching, and backup processes is a plus

Job Type & Location

This is a Contract to Hire position based out of Harrisburg, PA.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrisburg, PA.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.