IT Field Technologist

Evolving Solution Services; Mesa (AZ); On-site; USD 55,000 - 60,000; Full time

Job summary

Valley Perinatal in Mesa, AZ is seeking an IT Field Technologist to deliver on-site technical support for client sites across the United States. You will diagnose hardware, software, and network issues, perform routine maintenance, document steps, and train users to operate systems securely and efficiently.

Required: high school diploma (associate or higher in IT preferred), IT support experience, Windows/macOS knowledge, TCP/IP/DHCP/DNS, and a valid driver's license with travel readiness.

Qualifications

• High school diploma or equivalent; Associate's degree or higher in Information Technology preferred.
• Proven IT support or field technician experience, ideally in a client-facing environment.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Basic networking knowledge including TCP/IP, DHCP, DNS, and wireless technologies.
• Valid driver's license and ability to travel frequently to client locations within assigned territory.

Responsibilities

• Provide on-site installation, maintenance, and repair of computer hardware, software, and network systems.
• Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and network connectivity.
• Perform routine system updates, backups, and preventive maintenance to ensure system reliability.
• Communicate effectively with clients to understand their technical needs and provide user training and support.
• Document service activities, technical issues, and resolutions accurately in the company's ticketing system.
• Collaborate with remote support teams and elevate complex problems to higher-level technicians or vendors as needed.
• Manage inventory of IT equipment and ensure proper configuration and deployment at client sites.
• Adhere to company policies, safety standards, and best practices while working on client premises.

Skills

IT support experience

Hardware & OS knowledge

Networking basics

Travel readiness

Education

Associate's degree or higher in Information Technology

Tools

Windows

macOS

TCP/IP

DHCP

DNS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Field Technologist

Full Time Mesa, AZ, US

Salary Range: $55,000.00 To $60,000.00 Annually

About Company:

About Valley Perinatal

At Valley Perinatal, we are leaders in maternal-fetal medicine, providing expert care for high-risk pregnancies across Arizona. Our physicians and care teams combine clinical excellence, advanced technology, and compassionate care to support patients during some of life's most important moments.

We foster a culture of collaboration, innovation, and professional growth, empowering every team member to make a difference. If you're looking for a career where your expertise has a lasting impact, Valley Perinatal is the place to grow.

About the Role:

The IT Field Technologist plays a critical role in delivering on-site technical support and solutions to clients across various locations within the United States. This position involves diagnosing, troubleshooting, and resolving hardware, software, and network issues to ensure optimal system performance and minimal downtime. The role requires effective communication with clients to understand their technical challenges and provide clear guidance and training when necessary. The IT Field Technologist will collaborate closely with internal teams to elevate complex issues and implement long-term improvements. Ultimately, this position ensures that clients receive timely, professional, and high-quality IT services that support their business operations and technology goals.

Minimum Qualifications:

• High school diploma or equivalent; Associate's degree or higher in Information Technology or related field preferred.
• Proven experience in IT support or field technician roles, preferably in a client-facing environment.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Basic networking knowledge including TCP/IP, DHCP, DNS, and wireless technologies.
• Valid driver's license and ability to travel frequently to client locations within assigned territory.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Experience with enterprise-level IT environments and remote support tools.
• Familiarity with mobile device management (MDM) and cloud services such as Microsoft 365 or Google Workspace.
• Strong problem-solving skills and ability to work independently with minimal supervision.
• Excellent interpersonal and communication skills to effectively interact with diverse client groups.

Responsibilities:

• Provide on-site installation, maintenance, and repair of computer hardware, software, and network systems.
• Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and network connectivity.
• Perform routine system updates, backups, and preventive maintenance to ensure system reliability.
• Communicate effectively with clients to understand their technical needs and provide user training and support.
• Document service activities, technical issues, and resolutions accurately in the company's ticketing system.
• Collaborate with remote support teams and elevate complex problems to higher-level technicians or vendors as needed.
• Manage inventory of IT equipment and ensure proper configuration and deployment at client sites.
• Adhere to company policies, safety standards, and best practices while working on client premises.

Skills:

The IT Field Technologist utilizes technical skills daily to install, configure, and troubleshoot a wide range of IT equipment and software, ensuring client systems operate efficiently. Networking knowledge is applied to diagnose connectivity issues and optimize network performance on-site. Communication skills are essential for explaining technical concepts clearly to clients and providing effective user support and training. Time management and organizational skills help prioritize service calls and maintain accurate documentation of work performed. Additionally, problem-solving abilities enable the technologist to quickly identify root causes and implement effective solutions, often under time-sensitive conditions.