IT Field Technician I

iT1; Phoenix (AZ); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

401(k) plan with company match

Job summary

A leading technology solutions provider based in Phoenix, AZ is searching for an IT Field Technician I. This role involves up to 75% travel to client sites, providing IT support and implementing solutions. Candidates should have at least 2 years of IT experience and strong troubleshooting abilities. Key benefits include health insurance, paid vacations, and a 401(k) plan. Join a dynamic team and thrive in a fast-paced environment.

Qualifications

• Minimum 2+ years of IT experience in a relevant position.
• Experience installing and troubleshooting wireless access points.
• Knowledge of IT infrastructure and server technology.

Responsibilities

• Travel 75% to client sites for project execution.
• Provide IT support and excellent customer service.
• Diagnose and resolve technical issues.

Skills

IT experience

Customer service

Troubleshooting

Network configuration

Time management

Tools

PC applications

TCP/IP

Network devices (routers, switches)

Job description

Job Overview

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician I to join our team. This role offers extensive travel (up to 75% of the year) and involves engaging with customers, executing cutting‑edge technologies, and providing IT support on the road.

Responsibilities

• Travel 75% or more of the time to client sites to execute specific project requests.
• Provide excellent customer service and IT support during field visits.
• Disperse equipment to the appropriate installation location onsite and install using best practices for cable management.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
• Validate equipment functionality.
• Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
• Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
• Document all client issues and elevate to the Project Manager.
• Create documentation as needed.

Qualifications

• A minimum of 2+ years of IT experience in a relevant position.
• Knowledge of workstation deployment and PC applications.
• Experience with high travel volume, including navigating flights and airports to arrive at client locations.
• Experience installing and troubleshooting wireless access points.
• Experience and knowledge of conference room solution installation and configuration.
• Experience and knowledge of IT infrastructure and server technology.
• Experience and knowledge with routers, switches, firewalls, and other network devices.
• Excellent troubleshooting and problem‑solving skills.
• Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
• MCSE/MCSA/MCP, A+, and/or Network+ are desirable.
• Excellent time‑management skills.
• Ability to work in a flexible environment based on customer scheduling requirements.
• Thrives in a fast‑paced, changing environment with proven multitasking skills and focus on detail and accuracy.
• Able to lift 35–50 lbs.

Physical Demands

• Lifting or carrying up to 50 lbs.
• Standing for long periods of time.
• Time spent in low postures (crouching, stooping, kneeling, bending).
• Climbing ramps, stairs, or ladders.
• Sitting at a computer for 8 hours per day.
• Keyboarding for 8 hours per day.
• Reaching overhead.
• Near vision (working with small objects or reading small print).
• Speaking (communicating information to clients or coworkers).
• Hearing requirements (in‑person speech, telephone, other sounds).
• Driving.
• Travel up to 75% (away from home M‑F).

Benefits

• Health, vision, dental, and life insurance.
• Paid vacation and paid holidays.
• 401(k) plan with company match (eligible after 1 year of employment).

Seniorities and Employment Type

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Employment Equity

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.