Field Service Technician

ESI Employee Assistance Group; Filer (ID); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

100% employer-paid medical, dental, &d

401(k) with company match

Health Savings Account

Life Insurance

Paid Time Off

Job summary

ESI Employee Assistance Group is seeking a Field Service Technician to provide on-site IT services and support for clients in Idaho. The role involves deploying and maintaining IT services, configuring networks, and ensuring on-time delivery within scope and budget.

The position requires a high school diploma or equivalent with 2–3 years of IT experience, plus relevant certifications and a clean driving record.

Qualifications

• Two–three years of IT experience is required.
• Active and current CompTIA A+, Project+, Network+ certifications preferred.
• Basic understanding of network setups and configurations.
• 3–5 years of experience in an IT service team or MSP NOC environment.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with CRM software.
• Pathway to higher credential or certification within 2 years (e.g., MCITP, MCP, CCNA, CCDA, CCNP).
• Historically clean driving record and ability to maintain it.

Responsibilities

• Respond to on-site IT inquiries and requests for assistance.
• Identify, troubleshoot, and resolve technical issues for users.
• Build out, install, and configure network setups at client sites.
• Assist with delivery and setup of firewalls, switches, and peripheral equipment.
• Monitor initial setup to ensure correct installation and operational continuity.
• Assess network performance and propose upgrades or improvements.

Skills

IT service experience

Microsoft Office Suite

CRM software

Network basics

Driving record clean

Education

High school diploma or equivalent

Tools

CompTIA A+

CompTIA Project+

CompTIA Network+

MCITP/MCP/CCNA/CCDA/CCNP

Job description

Field Service Technician Job Description

Title: Field Service Technician

Purpose: Provide On-Site IT Services and Support

Company Information

Attention job seekers with 3-5 years of IT service experience and a passion for technology! Discover your perfect opportunity at Idaho's third-ranked best place to work in the small business category – the premier workplace in the IT industry!

At our core, we believe that our employees should have a sense of purpose at work and enjoy what they do. That's why we prioritize creating a workplace culture that inspires, motivates, and lets our staff have fun while taking care of business.

Overall Position Description

The Field Service Technician is responsible for deploying and maintaining high-quality IT services and support for our clients while on-site at their locations. This position is part of the Managed Services Team, requiring a passion for technology, exceptional customer service skills, and the ability to thrive in high-demand, diverse environments.

Key Job Tasks

Overall Duties Include:

• Respond to on-site inquiries and requests for IT assistance.
• Identify, troubleshoot, and resolve technical issues for users.
• Build out, install, and configure network setups at client sites.
• Assist with the delivery and setup of firewalls, switches, and peripheral equipment.
• Monitor initial setup to ensure correct installation and operational continuity.
• Assess network performance, recommend and implement upgrades or improvements.
• Ensure milestones are achieved on-time, on-budget, and in scope, addressing issues proactively.
• Utilize and maintain helpdesk tracking software for client service requests.
• Attend and participate in daily morning meetings, maintaining open communication with the Service Coordinator.
• Track and monitor inventory of tools provided by the company.
• Participate in team and project review meetings.
• Track, follow, and report on project changes or updates to implementation schedules.
• Ensure strict quality of all project deliverables.
• Performs all other related duties as assigned by management.*

Qualifications

Required Experience/Education Requirements:

• High school diploma or equivalent plus specialized training in electronics. Two-three years of experience in IT is also required.

Skills and Expertise Preferred:

• CompTIA A+, Project+, Network+ certifications (active and current).
• Basic comprehension of network setups and configurations.
• 3-5 years of experience working in an IT service team or MSP NOC team environment.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Experience with CRM software.
• Pathway to higher credential or certification within 2 years (e.g., MCITP, MCP, CCNA, CCDA, CCNP).
• Historically clean motor vehicle driving record, and ability to maintain a clean driving record.

Location:

Office is in Filer, Idaho.

Wage:

$23-27/hour depending on experience. Potential for Quarterly Bonus and Profit Sharing.

Benefits

• 100% employer-paid medical, dental, and vision for employees and their family with no vesting period.
• 8% company matching 401(k) with no vesting period.
• 9.6% company matching pension with vesting period.
• Health Savings Account.
• Life Insurance.
• Long Term Disability.
• Short Term Leave.
• 10 paid Holidays.
• 18 days Paid Time Off.
• Company provided cell phone.
• Fun working environment and culture.
• Great opportunity for advancement.