IT Tech Support

Fielding Management Group; Tempe (AZ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee assistance program

Health insurance

HSA

Vision insurance

Job summary

Fielding Management Group is seeking an in-person IT support specialist to diagnose and repair devices, troubleshoot Windows/macOS/iOS/ChromeOS, and support Microsoft 365 tools across multiple campuses. The role involves travel between Phoenix, Tempe, Chandler, and Tucson, with hands-on deployment and asset management responsibilities.

Ideal candidates have 2–3 years of hands-on IT or help desk experience, familiarity with AD/MFA, and a valid Arizona driver’s license.

Qualifications

• We need 2–3 years of hands-on IT or help desk experience or an equivalent mix of education, certifications, training, and related experience.
• Experience with Windows 10/11, macOS, iOS, and ChromeOS is highly valued.
• Familiarity with Microsoft 365 suite and AD concepts, MFA, and Apple Configurator is preferred.
• Networking knowledge including TCP/IP, DNS, DHCP, VPN, VLANs, and Wi‑Fi troubleshooting is desired.
• Experience with PC and laptop repair, imaging, and asset management is a plus.
• Exposure to A/V equipment and basic projectors/speakers is beneficial.
• CompTIA A+ certification is a plus; prior internal help desk experience is helpful.
• Valid driver's license and Arizona Fingerprint Clearance Card may be required.

Responsibilities

• Diagnose and repair laptops, desktops, iPads, and other devices.
• Troubleshoot Windows 10/11 issues including logins, profiles, updates, printers, cameras, and performance.
• Support Microsoft 365 tools: Outlook, Teams, OneDrive, SharePoint.
• Investigate Wi‑Fi and network issues involving DNS, DHCP, VLANs, VPNs, and UniFi.
• Handle password resets, MFA problems, user accounts, and Active Directory support.
• Image, configure, deploy, tag, and track new technology.
• Restore A/V equipment and support staff and students across multiple OS environments.
• Travel between locations to deploy equipment and provide on-site support.
• Maintain accurate technology inventory and asset records.

Skills

Help desk experience

Windows 10/11

macOS

iOS

ChromeOS

Microsoft 365

Outlook

Teams

SharePoint

Azure Active Directory

Active Directory

MFA

Apple Configurator

Networking basics

TCP/IP

DNS

DHCP

VPN

VLANs

Wi‑Fi troubleshooting

UniFi

PC repair

Macrium Reflect

Printer support

A/V equipment

CompTIA A+

Driver's license

Tools

Microsoft 365

Job description

Requirements

Must have:

• We need someone with 2-3 years of hands-on IT or help desk experience, or an equivalent mix of education, certifications, training, and related experience.


• We are especially interested in experience with Windows 10/11, macOS, iOS, and ChromeOS.


• We value familiarity with Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Azure Active Directory, Active Directory, MFA, and Apple Configurator.


• We look for networking knowledge including TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi troubleshooting, UniFi, and basic network design.


• We prefer experience with PC and laptop repair, device imaging, Windows PE, Macrium Reflect, drivers, printers, device provisioning, and asset management.


• We welcome exposure to audio/visual equipment such as projectors, TVs, speakers, PA systems, mixers, and microphones.


• A CompTIA A+ certification is a plus.


• Previous internal help desk experience is a plus.


• Network setup and troubleshooting experience is a plus.


• Experience supporting technology in schools or multi-location organizations is a plus.


• A valid drivers license is required.


• We require the ability to pass a 39-month DMV history check.


• You must be able to travel independently to our locations in Phoenix, Tempe, Chandler, and Tucson.


• You must possess or obtain a valid Arizona Fingerprint Clearance Card.

Responsibilities:

• We diagnose and repair laptops, desktops, iPads, and other devices.


• We troubleshoot Windows 10/11 issues, including logins, profiles, updates, printers, cameras, microphones, and performance problems.


• We support Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint.


• We investigate Wi-Fi and network issues involving DNS, DHCP, VLANs, TCP/IP, VPNs, and UniFi environments.


• We handle password resets, MFA problems, user accounts, and Active Directory support.


• We image, configure, deploy, tag, and track new technology.


• We restore projectors, TVs, speakers, microphones, sound systems, and other A/V equipment when they stop working.


• We support users across Windows, macOS, iOS, and ChromeOS environments.


• We help staff and students use technology effectively and confidently.


• We travel between our locations to deploy equipment, resolve issues, and provide hands-on support.


• We maintain accurate technology inventory and asset records.


• We identify recurring issues and help our Technology team develop better solutions.

Company:

We are Fielding Management Group, a growing organization supporting multiple businesses and school campuses across the Phoenix Valley, Tucson, and other locations throughout Arizona.

This is an in-person, travel-heavy IT support role with variety, autonomy, and direct impact.

We offer exposure to diverse systems and environments, a team-oriented culture, and the following benefits:

• 401(k) matching


• dental insurance


• an employee assistance program


• health insurance


• an HSA


• vision insurance

The pay range is $22.00 to $28.00 per hour.