IT Systems Technician — Infrastructure & Support

asmexternalcareersite; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

ASM Research is seeking an IT professional to perform moderately complex information systems tasks across multiple disciplines, including application support, database administration, QA/QC, software engineering, and network operations.

The role monitors and supports IT infrastructure, analyzes tools, and serves as a back-up for complex user requests, troubleshooting issues with minimal supervision, and implementing standards for compatible hardware and software.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.

Responsibilities

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Administers, runs tests on, and maintains operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Identifies opportunities for process improvements and works with team members to implement efficiencies.
• Effectively creates and maintains relevant systems documentation and user guides.
• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
• Conducts cost analysis of newly designed platforms and technologies.
• Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.
• Reviews the problem management register and identifies actions.
• Applies scripting methodologies to automate related tasks.

Skills

Windows

Windows Server

SharePoint

Office365

Microsoft Teams

Cloud infrastructure

Backups / recovery

Scripting

Education

Bachelor’s Degree in Information Technology, Computer Science or related field

Tools

PowerShell

Job description

ASM Research is seeking an IT professional to perform moderately complex information systems tasks across multiple disciplines, including application support, database administration, QA/QC, software engineering, and network operations.

The role monitors and supports IT infrastructure, analyzes tools, and serves as a back-up for complex user requests, troubleshooting issues with minimal supervision, and implementing standards for compatible hardware and software.