IT Field Technician Job – Dallas, TX

Prism Health North Texas, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Prism Health North Texas, Inc. is seeking an IT Field Technician to provide remote, deskside, and onsite IT service desk support across our clinics. You will resolve technical issues and deliver a world-class client experience daily, following documented policies and escalation procedures.

Responsibilities include prioritizing tickets, coordinating with IT teams, and ensuring timely resolution in our healthcare environment while maintaining patient data privacy and security standards.

Responsibilities

• Provide remote, deskside, and onsite IT service desk support to resolve technical issues across clinics.
• Follow documented policies and escalation procedures to set ticket priority and resolve issues.

Job description

Our Core Values:

The culture at Prism Health North Texas is built on our shared Core Values. We make hiring, firing, promotion, and performance review decisions based on these values and behaviors, so it is important that you also share these Core Values:

• We are solution seekers.
• We have a can-do attitude.
• We are mission-driven.
• We care about people.

General Description:

The IT Field Technician role is responsible for providing remote, deskside, and onsite IT service desk support to resolve technical issues as well as providing a world class client experience daily. IT Field Technicians follow documented policies and procedures to effectively set up the correct ticket priority, then work to resolve issues in accordance with our standard escalations process either remotely or onsite in our clinics.