IT Field Technician - On-Site Support & Dispatch Collaboration

TECEZE; Anaheim (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

TECEZE in Anaheim, CA is seeking a Dispatch Technician to provide on-site Hands & Feet support and resolve incidents and service requests with a focus on customer service and documentation. You will assist with new hire deployments, device replacements, and hardware installations, while coordinating with remote infrastructure, network, security, and service desk teams to ensure smooth operations.

Maintain accurate ticket updates, inventory, and asset tracking, following established processes and

Qualifications

• Proactive, accountable, and customer oriented.
• Strong troubleshooting and analytical skills.
• Able to work independently while following direction and established processes.
• Excellent communication, organization, and documentation skills.

Responsibilities

• Provide on-site Hands & Feet support.
• Resolve incidents and service requests efficiently.
• Support new hire deployments, device replacements, and hardware installations.
• Assist with infrastructure activities, inventory management, and equipment logistics.
• Maintain accurate ticket updates and documentation.
• Deliver high-quality customer service while adhering to company standards.

Skills

Troubleshooting

Communication

Documentation

Independent work

Team collaboration

Tools

Active Directory

Microsoft Entra ID

Microsoft Intune

Modern Device Management

Windows 11 imaging

Microsoft 365 apps

macOS device support

VPN connectivity

Corporate Network troubleshooting

Network printers

Job description

TECEZE in Anaheim, CA is seeking a Dispatch Technician to provide on-site Hands & Feet support and resolve incidents and service requests with a focus on customer service and documentation. You will assist with new hire deployments, device replacements, and hardware installations, while coordinating with remote infrastructure, network, security, and service desk teams to ensure smooth operations.

Maintain accurate ticket updates, inventory, and asset tracking, following established processes and