IT Field Technician

Creative Tech; Skokie (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Job summary

TalentLyft in Skokie, IL seeks a Field IT Technician to join a results-driven team. You will master handling, installing, and maintaining equipment such as computers, laptops, kiosks, thin clients, and chrome devices, and travel to client sites.

The ideal candidate has a passion for IT, strong customer service skills, attention to detail, and knowledge of Windows OS. Expect 1–4 overnight trips per month with travel support and per diem bonuses.

Qualifications

• Passion for IT with results-oriented mindset.
• Excellent attention to detail and organizational skills.
• Excellent customer service and communication skills.
• Extensive knowledge of Windows OS versions.
• Understanding of switches, routers, and IP protocols.
• Experience troubleshooting and maintaining computer hardware.
• Proactive, resourceful, solution-focused mindset.
• Courteous and professional communication.
• Works well independently and in a team.

Responsibilities

• Work as part of a results-driven team to ensure daily success and client satisfaction.
• Master handling, installing, and maintaining the diverse range of equipment we provide to clients: computers, laptops, kiosks, thin clients, and chrome devices.
• Respond to service request tickets timely and with considerable attention to detail.
• Effectively identify and set work priorities.
• Be able to travel overnight and out-of-state for multiple days at a time, 1-4 times a month
• Collaborate with in-house team members to resolve issues and deliver optimal solutions.
• Pack computer equipment safely and securely to prepare for shipping.
• Drive locally to deliver equipment at client sites.
• Provide assistance to other departments as needed

Skills

Customer service

Windows OS knowledge

Networking basics

Hardware troubleshooting

Organizational skills

Communication skills

Independent work

Tools

Routers

Switches

IP protocols

Hardware tools

Job description

Job Responsibilities:

• Work as part of a results-driven team to ensure daily successand client satisfaction


• Master handling, installing, and maintaining the diverse range of equipment we provide to clients: computers, laptops, kiosks, thin clients, and chrome devices


• Respond to service request tickets timely and with considerable attention to detail


• Effectively identify and set work priorities


• Be able to travel overnight and out-of-state for multiple days at a time, 1-4 times a month


• Collaborate with in-house team members to resolve issuesand deliver optimal solutions


• Pack computer equipment safely and securely to prepare for shipping


• Drive locally to deliver equipmentat client sites


• Provide assistance to other departments as needed

The Ideal Candidate:

• Has a passion for IT andtakes pride in consistently delivering results


• Has excellent attention to detail and strong organizational skills


• Has excellent customer service and communication skills,ensuring positive client interactions


• Has extensive knowledge of current and recent versions of WindowsOS


• Has a solid understanding of network switches, routers, and IP protocols


• Is experienced in troubleshooting and maintaining computer hardware


• Approaches work with a proactive, resourceful, and solution-focused mindset


• Is courteous and professional in communication


• Works well independently as well as in a team environment


• Owns a car with a valid driver’s license


• Is able to travel overnight and out-of-state for multiple days at a time, 1-4 times a month


• Is capable of lifting 30lbs and climbing a ladderwhennecessary

Creative Tech provides comprehensive support for work-related travel, including gas cards and iPass. For overnight travel, the company handles planning and accommodations and offers a generous per diem along with overnight bonuses.

Job Type: Full-time

Compensation: $19-25/hr

Benefits:

• 401(k) matching


• Dental insurance


• Health insurance


• Vision insurance


• Paid time off (including your birthday!)


• Retirement plan


• Bonus opportunities