IT Field Support Specialist — On-Call & After-Hours

Dana Incorporated; Napoleon (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Dana Incorporated is seeking an IT support professional to provide desktop and shop-floor device assistance, install and maintain hardware and software, and ensure Dana IT standards are followed across devices and processes.

The role requires experience with engineering software, barcode/label printers, MES systems, and a strong focus on clear business-process requirements and end-user training. Training and on-call support are part of the duties.

Qualifications

• Associates or Bachelor's degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience
• 5-7 years related professional experience
• Experience working on Windows 7, Windows 10, Windows 20016 Server based devices
• Experience working with Office tools

Responsibilities

• Provide technical support to user devices (Laptops, PC’s, printers)
• Provide technical support to shop floor devices (PC’s, handhelds, label printers, printers)
• Provide support to critical meetings
• Responsible for the good deployment of Dana IT standards on hardware, software and processes
• Provide On-Call and after-hours support
• Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
• Diagnoses customer issues and assigns appropriate support, if outside scope of support
• Resolves issues and/or ensures resolution of issues
• Promotes customer relations in tune with company plans and policies
• Installs and maintains hardware and software
• Works with next level of support for the resolution of issues
• Conveys customers’ perspective to project teams responsible for newly implemented products and existing product enhancements.

Skills

Engineering software support

Barcode/label printers

MES systems

Business process clarity

Requirements development

Desktop hardware support

PLC interconnectivity

Education

Relevant degree or cert

Experience 5–7 years

Windows 7/10/Server knowledge

MS Office proficiency

Job description

Dana Incorporated is seeking an IT support professional to provide desktop and shop-floor device assistance, install and maintain hardware and software, and ensure Dana IT standards are followed across devices and processes.

The role requires experience with engineering software, barcode/label printers, MES systems, and a strong focus on clear business-process requirements and end-user training. Training and on-call support are part of the duties.