IT Field Support Specialist (On‑Call & After‑Hours)

Dana Corp; Napoleon (OH); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Dana Corp, a global leader in driveline, sealing, and thermal-management technologies, seeks an IT Field Support Analyst in Napoleon, Ohio. The role involves diagnosing service issues, supporting user and shop-floor devices, and ensuring Dana IT standards are deployed across hardware, software, and processes.

Responsibilities include on-call support, documenting issues, collaborating with higher-level support, and maintaining hardware/software.

Qualifikationen

• Associates or Bachelor's Degree preferred in a business/technical discipline or related certification or equivalent experience.
• 5-7 years related professional experience.
• Experience working on Windows 7, Windows 10, Windows Server 20016 based devices.
• Experience working with Office tools.

Aufgaben

• Provide technical support to user devices (laptops, PCs, printers).
• Provide technical support to shop floor devices (PCs, handhelds, label printers, printers).
• Provide support to critical meetings.
• Deploy Dana IT standards on hardware, software and processes.
• Provide on-call and after-hours support.
• Document customer issues, troubleshooting steps and resolutions in the call tracking tool.
• Diagnose issues and escalate as needed.
• Resolve issues or ensure resolution.
• Promote customer relations per company policies.
• Install and maintain hardware and software.
• Collaborate with next level of support for resolutions.
• Convey customer perspectives to project teams for new or enhanced products.

Kenntnisse

Handhelds devices

Engineering software support

Barcode/label printers support

MES systems support

PLC interfacing

Functional requirements development

Ausbildung

Associate or Bachelor’s degree or equivalent experience

5-7 years related professional experience

Tools

AutoCAD

Mechanical Desktop

Office tools

ARGONAUT/ Ignition / iGear MES systems

Jobbeschreibung

Dana Corp, a global leader in driveline, sealing, and thermal-management technologies, seeks an IT Field Support Analyst in Napoleon, Ohio. The role involves diagnosing service issues, supporting user and shop-floor devices, and ensuring Dana IT standards are deployed across hardware, software, and processes.

Responsibilities include on-call support, documenting issues, collaborating with higher-level support, and maintaining hardware/software.