IT Field Support

Dana; Danville (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

Dana Canada Corp. in Kentucky's Danville area is seeking an experienced IT support professional to maintain end-user devices and manufacturing systems on site.

You will troubleshoot hardware, software, and network issues, document incidents, and collaborate with cross-functional teams to improve system performance. The role requires 5–7 years in manufacturing IT support, a Bachelor’s degree in IT/CS (or equivalent), and hands-on experience with Windows environments, MS Office, MES platforms, and

Qualifications

• Bachelor’s degree in IT/CS or equivalent experience.
• 5–7 years hands-on IT support experience in manufacturing.
• Proven ability to troubleshoot and resolve technical issues across a variety of systems and devices.
• Experience with MES platforms and manufacturing software.

Responsibilities

• Provide hands-on technical support for end-user devices (laptops, desktops, printers, mobile).
• Support shop floor technology and MES platforms such as Ignition, Argonaut, iGear.
• Troubleshoot hardware, software, and network issues in a timely manner.
• Document incidents, troubleshooting steps, and resolutions in the ITSM system.
• Escalate complex issues to higher-level teams and ensure follow-up through resolution.
• Install, configure, and maintain hardware, software, and IT infrastructure per standards.

Skills

Windows 10/11

Windows Server

Microsoft Office

Desktop hardware

Education

Bachelor's degree in IT/CS

Tools

MES familiarity

AutoCAD

Job description

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Job Duties and Responsibilities

• Provide hands-on technical support for end-user devices, including laptops, desktops, printers, and mobile devices.
• Support shop floor technology, including PCs, RF scanners, tablets, label printers, and barcode systems.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Document incidents, troubleshooting steps, and resolutions within the IT service management system.
• Escalate complex issues to higher-level support teams and ensure proper follow-up through resolution.
• Install, configure, and maintain hardware, software, and IT infrastructure in alignment with company standards.
• Support and maintain manufacturing systems (MES platforms such as Ignition, Argonaut, iGear).
• Provide support for engineering applications (e.g., AutoCAD and related tools).
• Assist with deployment of IT standards, system upgrades, and new technology implementations.
• Support critical meetings and plant operations to ensure minimal downtime.
• Collaborate with cross-functional teams to understand business needs and improve system performance.
• Communicate user feedback and system improvement opportunities to IT and project teams.
• Provide on-call and after-hours support as required.

Education and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5–7 years of hands-on IT support experience, preferably in a manufacturing environment.
• Proven ability to troubleshoot and resolve technical issues across a variety of systems and devices.

Skills and Competencies

Strong experience supporting:

• Windows 10/11 and Windows Server environments
• Microsoft Office applications
• Desktop and laptop hardware

Experience with shop floor and industrial technology, including:

• RF scanners, handheld devices, and tablets
• Barcode/label printers and scanning systems
• Familiarity with Manufacturing Execution Systems (MES).
• Experience supporting engineering software (e.g., AutoCAD).
• Understanding of network connectivity and integration with PLC-based systems.
• Experience gathering business requirements and supporting process improvements through IT solutions.
• Strong problem-solving and troubleshooting skills
• Excellent customer service and communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• High level of attention to detail and organization
• Team-oriented with the ability to collaborate across departments
• Proactive mindset with a focus on continuous improvement
• Willingness to work in a manufacturing environment, including time on the shop floor
• Ability to provide on-call and after-hours support
• Ability to lift and install IT equipment as needed

Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.