Industrial IT Field Support Specialist

Dana Incorporated; Danville (KY); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

Dana Incorporated is seeking an IT Field Support Analyst to provide hands-on technical support for end-user devices and shop floor technology in a manufacturing setting. You will diagnose hardware, software, and network issues, and document resolutions to enable rapid problem-solving.

The role involves supporting MES platforms such as Ignition/Argonaut/iGear, assisting with engineering tools like AutoCAD, and collaborating with cross-functional teams to improve system performance.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5–7 years of hands-on IT support experience, preferably in a manufacturing environment.
• Proven ability to troubleshoot and resolve technical issues across a variety of systems and devices.

Responsabilités

• Provide hands-on technical support for end-user devices (laptops, desktops, printers, mobile devices).
• Support shop floor technology (PCs, RF scanners, tablets, label printers, barcode systems).
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Document incidents and resolutions in the IT service management system.
• Escalate complex issues and ensure follow-up to resolution.
• Install, configure, and maintain IT infrastructure per standards.
• Support manufacturing systems (MES: Ignition, Argonaut, iGear).
• Assist with engineering applications (AutoCAD and related tools).
• Participate in IT standards deployment and system upgrades.

Connaissances

Windows 10/11

Windows Server

Microsoft Office

IT hardware

End-user support

Formation

Bachelor's degree in Information Technology or Computer Science

Outils

AutoCAD

MES systems

RF scanners

PLC integration

Description du poste

Dana Incorporated is seeking an IT Field Support Analyst to provide hands-on technical support for end-user devices and shop floor technology in a manufacturing setting. You will diagnose hardware, software, and network issues, and document resolutions to enable rapid problem-solving.

The role involves supporting MES platforms such as Ignition/Argonaut/iGear, assisting with engineering tools like AutoCAD, and collaborating with cross-functional teams to improve system performance.