Industrial IT Field Support Specialist

Dana; Danville (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

Dana Canada Corp. in Kentucky's Danville area is seeking an experienced IT support professional to maintain end-user devices and manufacturing systems on site.

You will troubleshoot hardware, software, and network issues, document incidents, and collaborate with cross-functional teams to improve system performance. The role requires 5–7 years in manufacturing IT support, a Bachelor’s degree in IT/CS (or equivalent), and hands-on experience with Windows environments, MS Office, MES platforms, and

Qualifications

• Bachelor’s degree in IT/CS or equivalent experience.
• 5–7 years hands-on IT support experience in manufacturing.
• Proven ability to troubleshoot and resolve technical issues across a variety of systems and devices.
• Experience with MES platforms and manufacturing software.

Responsibilities

• Provide hands-on technical support for end-user devices (laptops, desktops, printers, mobile).
• Support shop floor technology and MES platforms such as Ignition, Argonaut, iGear.
• Troubleshoot hardware, software, and network issues in a timely manner.
• Document incidents, troubleshooting steps, and resolutions in the ITSM system.
• Escalate complex issues to higher-level teams and ensure follow-up through resolution.
• Install, configure, and maintain hardware, software, and IT infrastructure per standards.

Skills

Windows 10/11

Windows Server

Microsoft Office

Desktop hardware

Education

Bachelor's degree in IT/CS

Tools

MES familiarity

AutoCAD

Job description

Dana Canada Corp. in Kentucky's Danville area is seeking an experienced IT support professional to maintain end-user devices and manufacturing systems on site.

You will troubleshoot hardware, software, and network issues, document incidents, and collaborate with cross-functional teams to improve system performance. The role requires 5–7 years in manufacturing IT support, a Bachelor’s degree in IT/CS (or equivalent), and hands-on experience with Windows environments, MS Office, MES platforms, and