IT Field Support Specialist (HT2) (Government)

AT&T; Columbia (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

AT&T Global Public Sector is seeking a highly motivated IT Field Support Specialist to join our team in delivering advanced on-site and remote IT support. The role focuses on hardware troubleshooting, site surveys, and installation of cabling and network equipment to ensure secure, reliable connectivity for government customers.

Candidates will perform site surveys, assist with hardware procurement, and generate installation and test reports while training site personnel and maintaining telecom

Qualifications

• Minimum five days on-site presence weekly.
• Experience delivering Tier 2/3 technical support.
• Ability to document configurations and site surveys.

Responsibilities

• Deliver Tier 2 and 3 support for workstations, servers, printers and peripherals on-site and remotely.
• Conduct site surveys to assess configurations and requirements; produce documentation.
• Analyze hardware needs and assist with procurement and installation planning.
• Prepare site installation and test reports; assist with network upgrade projects.
• Install and configure new hardware and related cabling; support training of site personnel.
• Maintain and support fiber optics, modems, cabling and related telecom equipment.
• Follow SOPs and use ticketing systems to track issues and resolutions.
• Provide end-user connectivity support and guidance.
• Collaborate with IT teams, vendors and business units to drive successful outcomes.

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

Are you a tech-savy problem solver with a passion for hands-on IT support and a knack for making technology work seamlessly for others?

AT&T is seeking a highly motivated and detail-orientedIT Field Support Specialist to join our dynamic team. This position provides advanced (Tier 2 and 3) on-site and remote support for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.

Description of Job Duties/Responsibilities

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

• Advanced Technical Support:
  Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Site Surveys & Documentation:
  Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Hardware Acquisition & Installation:
  Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
• Project Support & Reporting:
  Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Custom Cabling & Integration:
  Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Training & User Enablement:
  Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T's IT resources.
• Infrastructure Maintenance:
  Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Operational Excellence:
  Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• End-User Support:
  Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
• Collaboration:
  Work closely with other IT teams, vendors, and business units to drive successful